Bank of Georgia — Local services in Tbilisi

Be careful, do not give your devices to the employee - YOU CAN BE DECEIVED HERE.

I came for a certificate (statement), and they offered me the M package with its advertisement, to which I refused, they gave me certificates and for some reason asked for a phone number and told me to show it in the mobile bank, I was like, okay, maybe they want to check my data, and took the phone for 30 seconds (it was very fast)

Then, after some time, I see that I have an active tariff M and they took 10 GEL from me (I had a tariff of 2 GELper month, I was fine with it) well, compare 2 GEL and 10GEL for a year, this is a decent amount, but that's not the problem...

I did not understand how the tariff changed... but after some time I understood how it was and how my tariff was activated.

The employee took my phone, activated the tariff, received the SMS and deleted the message from the history, I later found the message in the deleted ones when I started communicating with the tariff.

THAT IS, SHE JUST TOOK AND DELETED THE MESSAGE TO HIDE IT

I don't know why I'm shocked) I don't care about these 10 GEL the problem is that this happened at all, someone might say, well, why are you giving your phone to strangers, I agree that it's my mistake, but still it's a bank...

Be careful, maybe someone will find this...

worst branch of bog ! the workers are straight up rude and pretty racist. I was called off by a worker when i tried submitting my documents and they said they need them translated in georgian.

2 days later when i visited the bank AGAIN the worker asked for my original documents and not my translated ones !

They are all lazy and liars I was told i wasn’t even an active student while i had my tsnoba in hand and i had to call up emis only to find out my active student application was already with the bank.

I’m underage and my guardian had a ticket for opening my bank account. I walked up to the counter and he just told us to get another ticket?!?!?!

Does anyone at this branch know how to...

Absolutely unacceptable and unethical behavior from Bank of Georgia.

An employee at this branch took it upon themselves to activate a service package I NEVER requested, without my knowledge, consent, or permission. This is not only unprofessional — it’s a violation of trust and borders on fraudulent conduct.

How can anyone feel safe banking here when the staff arbitrarily makes decisions about your account? Consent and transparency are the bare minimum in any financial institution, yet Bank of Georgia has clearly failed to uphold these...