Leonardo Hotel Hannover — Hotel in Hanover

I was staying in this hotel during a company event. I was asking for a room far away from elevators - I was provided with a room 2nd door from elevator in the main hall of the floor. The front desk lady was not willing to provide me with a different room. Talking about the room, it was very outdated (except bathroom), even though the staff promised me "renovated room". Windows in this room are single-glass, not insulated. Pre-1960 standard. Bed was terribly small, like in a bed-n-breakfast. I could not sleep well. The lamps and furniture are in a pretty used condition. Bathroom was nothing fancy but clean and relatively modern. Breakfast was a typical German breakfast selection, buffet-style, good variety of food. The coffee machine was unable to provide a cappuccino with appropriate milk foam but that's just a minor issue. My highlight after the stay was, after I left one of my favourite leather belts in the room, the hotel was unable to locate it in the lost and found department, "the housekeeping could not find it"was the answer. Awww. The rate during a trade fair event was for some nights of my stay more than 260 EUR, what shall I say, it looks to me like a rip-off for what I was...

Very lovely beautifull hotel, nice restaurant with good food and kind waiter, BUT appart from a false firealarm at around 23.30, when we were sleeping...at around 3am my wife went out to walk our dog, but she could not come in again, and she was outside the hotel without her phone, in minus 1 degrees and lots of wind....., after pushing the nightbell to reenter the hotel at least a 100 times without any reaction from the nightportier, she was knocking on all windows with light on, all around the hotel, but there was no nightportier or other staff anywhere....then she began to shouting loud in front of the hotel...finally after 1 hour, the nightportier opened a terrassedoor on 3 floor and asking "Can I help you" my wife explained the situation, because she thought is was another guest...but is was the nightportier who claimed he was celaning the room, and therefore could not hear the nightbell. He then went and opened the door for my wife. In the reception the next morning, they said that they NEVER clean the rooms at night, so maybe he was sleeping or something else!!!! This is the worst experiens we have ever had in a hotel, just...

We stayed for one night before Christmas. 3 adults one 3 year old in two adjacent rooms with a connecting door. The hotel looks brutalist, probably built in the 60s. The rooms were both clean and cosy. Equipped with the usual design features of the leonardo group. Even the modern flat screen and neon design was very well integrated in a stylish bar area, so that the age of the building could solely be recognised from the outside. But, this is only the outer shell! From the young receptionists, the barkeeper, the cook who could spare a moment in a not yet busy kitchen over the nice breakfast personnel up to the kind lady in the covid test room (offering for a small fee) everybody was kind, caring and much more than helpful - anticipating our wishes, just perfect! We wondered in the morning why we only stayed for one night. If we will be back in the area, we will make sure its the leonardo hotel tiergarten. The hotel and equipment alone deserve 4 stars but the people made our stay a special one, 5 stars and a big thank you to the complete hotel staff!...