Dimitris Resort Hotel & Villa — Hotel in Municipality of Festos

Extremely bad experience. In our Family Room there were 3 beds instead of 4 as on the booking. The fourth was a cot. All the mattresses were terrible, with the springs piercing the back, the cot is almost unusable even for a 20 kg baby as it is worn out. The room is exposed in the south, so it's torrid. At least there is the air conditioner, but it has not been cleaned for years, it has molds inside and smells. Unusable. The bathroom is small and lousy, even getting a shower becomes a problem. During the holiday the room have not been cleaned, neither the garbage taken away. The pool, built only to put the photos on the site is poorly kept, dirty, with a quantity of chlorine, put in uncontrolled way, which irritates as soon as the bath extends somewhat. Breakfast and meals are of low quality and prepared without any attention. The staff is exremely unkind, especially the girl at the reception, who with a fake smile of circumstance refuses to give any kind of service. Never had such a bad hospitality from a Greek. Carefully avoid dinner. Poor cook and impossible hours. The staff lacks the slightest desire and ability to do everithing. On the online booking sites rated two stars, on the private site rated three stars resort (ah, ah, fool), behind the door I find the Greek Tourist Board sheet with a rating of one (1) star and the cost of the room 50€ instead of the 137€ paid. Everything documented. On our trip in Crete the other structures with equal cost and rating were far superior, I would say luxurious in comparison. Avoid it carefully!!! Trust me. Now they will say that my booking was the ECONOMY one and that I put bad feedback because they refused to give me free drinks. FAKE!!! I'm honest, not thief like them! I've read the same answer to other customers, even on Tripadvisor. Ah ah ah! Copy and...

Beware this place is the worst we saw in 2 weeks in Crete. Not only is it a dump that should be condemned but the owners are also very dishonest. We booked the room through Airbnb which shows only 3 bed and 4 bed rooms as the options available. We went for the 3 bed option as we always like to have a bit of extra space. Upon check in they gave us the key for a room with 2 beds, so I wondered off to the reception to explain what I thought was a mix up. Unfortunately they told us that there were no 3 bed rooms available in fact she told us that they do not have any 3 bed rooms, which is untrue. So we had no choice as it was already late and I had just driven 4 hours across the island, we had to accept the room. When I got to the mosquito filled room and tried to have a shower which was not possible as there was no hot water. I checked the internet on other platforms to find that the room that we were given was half the price of what we had paid. We had been completely ripped off. So for the first time ever, we checked out the next day and were confronted by the lady telling us we will not be able to get a refund as we can't prove anything. To top it off she claimed that she knew that I was also a hotelier which is complete rubbish. We stayed in 4 other places in Crete which were far superior to this disgusting little place. Before the lady comes back by saying we knowingly booked the economy package that is totally untrue because they claimed to have '20 A class rooms' (see photo). Anyway we decided to leave Matala straight away which is a shame because it looks like it is a nice place but unfortunately Dimitris left a bitter taste...

These guys were horrible! After I got a CONFIRMATION FROM TRAVELOCITY, I showed up to find no one, had to SLEEP IN MY CAR, and then got YELLED AT by the horribly rude woman at the reception the next morning, because I called her late at night! Imagine that, I called her because her hotel was empty when a confirmed guest arrived. Indeed, how rude of me. DV claimed that I had no confirmed reservation - in other words, they claim that Travelocity screwed up - I am sure this is true, but that's hardly my fault as the customer! It is DV's responsibility to deal with Travelocity in such a way that doesn't harm guests, and if it does harm guests, it is their responsibility perhaps NOT YELL AT THE GUESTS. Her level of rudeness and lack of professionalism was truly breathtaking. As a positive note, Matala beach is right near by (quick walk!) and it truly amazing beach, do not miss the gorgeous red beach...