Arkasa Palace — Hotel in Municipality of Karpathos

TL;DR: We were given a different room with fewer amenities than what we had prepaid for without notice, the room we were given had problems (broken sink) and the location is not any different than many other, way cheaper and friendlier alternatives in the area.

Booked a room over phone + viber, and paid the complete amount upfront as agreed. When we arrived, the receptionist took us to a different room, hoping that this would go unnoticed.

After questioning the lack of specific amenities, only then she proceeded to inform us that the room we booked had been given to some other people who arrived earlier that day, and we were "upgraded" to a different room. There was no such notice, let alone agreement, before we arrived. We argued that we did not accept this change, at which point she tried to convince us that the room is better and worth it, and that she couldn't switch us back because the other people had just been given our booked room.

On top of the lack of specific amenities, the "upgraded" room had a broken sink, and when we complained about it we were told that "thanks for telling us, we couldn't know, we don't live there". Not sure if she was just being naive or claimed to not inspect their own rooms to ensure a level of quality.

In the end they refunded us claiming that there was nothing that could be done, being very unprofessional and sarcastic in the process. Fortunately, we managed to find a place with similar level of amenities, with better location and with a price 5 times lower, within the next 15 minutes, for...

TL;DR: We were given a different room with different amenities than what we had prepaid for without notice, the room we were given had problems (broken sink) and the location is not any different than many other, way cheaper and friendlier alternatives in the area. ||||Booked a room over phone + viber, and paid the complete amount upfront as agreed. When we arrived, the receptionist took us to a different room, hoping that this would go unnoticed.||||After questioning the lack of specific amenities, only then she proceeded to inform us that the room we booked had been given to some other people who arrived earlier that day, and we were "upgraded" to a different room. There was no such notice, let alone agreement, before we arrived. We argued that we did not accept this change, at which point she tried to convince us that the room is better and worth it, and that she couldn't switch us back because the other people had just been given our booked room.||||On top of the lack of specific amenities, the "upgraded" room had a broken sink, and when we complained about it we were told that "thanks for telling us, we couldn't know, we don't live there". Not sure if she was just being naive or claimed to not inspect their own rooms to ensure a level of quality.||||In the end they refunded us, being very unprofessional and sarcastic in the process. Fortunately, we managed to find a place with similar level of amenities, with better location and with a price 5 times lower, within the next 15 minutes, for...

We spent one week in the private Aphrodite villa with private pool. Maria, her Mom and the entire team were incredible. We were completely relaxed right from the beginning. The hotel has an outstanding service, the sea view is incredible. The whole place is so cozy and heart worming. Maria has created a wonderful stylish environment. The villa itself is offering a private atmosphere and we really enjoyed the little pool very much. The room, the terrace and the pool were cleaned every day it is in real proper condition. Being on holiday you can ignore a cracked mirror (will be fixed soon).|The room provides a small kitchen, which we just have used in the morning to prepare a cup of coffee. Enjoying a cup of coffee in the early morning on the terrace with the unbelievable Aegean Sea view is just unreal. Maria is an incredible host and always there for her guests. |The beautiful St. Nicolas beach is just a ten minutes walk from there. Wonderful Restaurants could be reached in just five minutes. Our favorite one was the Kipos Taverne, a cozy little restaurant with a well dedicate Team and an excellent chef, providing authentic greek cuisine.|We have booked the accommodation including breakfast. The breakfast was a daily feast. Variations of eggs (omelette, cooked or fried) have been offered as well as fresh fruits, traditional Greek yogurt with honey and fruits, veggies from the family garden and bread with homemade marmalade. Pancakes where available too. |It was...