Sea Side A Lifestyle Resort — Hotel in Municipality of Malevizi

In brief, we had an amazing holiday at this hotel and have come away relaxed and happy with great memories.||Perfect if you are looking for a place to completely switch off for a week or two, eat good food, and take it slow in the evening, with brilliant customer service.||You may feel let down if you have paid a high price and are expecting a premium hotel, or if you like good evening entertainment and activities.||//||We stayed in a swim-up side sea view room. I highly recommend this. Our room (42) came with its own designated sunbed, which is fantastic and meant we didn't have to worry once about having a place to sit and enjoy the amazing views the hotel offers. We loved our pool, which was always clean, a great temperature, and a quiet space. Not a single issue in our whole 11-day stay. The terrace of our side sea view room was lovely and private, but I noticed the ones on the sea view swim-up rooms didn't seem quite as spacious and had low walls, so they were less private.||The room itself, I felt a bit disappointed with. It feels like the section of the hotel we were in was once an old part of the hotel that has had a bit of a makeover, but not enough to feel like I was in a premium luxury hotel. The corridor in particular felt really shabby, as well as an old mini-fridge and wardrobe. (The mini-fridge was only topped up with water.) There is also no separate bathroom; the toilet, shower, and sink are integrated into the room, which we didn't like. It is separated by a small partition, which made it a bit too close for comfort. The rest of the hotel and shared spaces had a much more premium feel.||Also, no service to the rooms apart from soft drinks every few hours was a shame. We had to walk a fair bit to either bar for snacks or alcoholic drinks. Snacks included small sandwiches, crepes or waffles, small cakes, and crisps, which felt a bit low on choice and quality compared to other hotels and devalued the 'all-inclusive' aspect slightly. However, as I will mention below, this is more than made up for elsewhere.|||The buffet area is a different story altogether. It was a pleasure being there and felt like a really premium space. The service is fantastic, it's easy to get a drink, and great staff clearly work hard and enjoy working there. The food was just amazing every day, and we couldn't wait to eat there.||All three restaurants are really top-class; the location overlooking the water and the food was the best part. Go around 7 p.m. in the summer to catch the sunsets. No issues booking at all. ||The downsides to the restaurants were that we could only book 3 times on our 11 day stay, the same amount as someone who was staying a 7 day stay, which felt a bit unfair and like we should have had a couple more visits.||Also, despite us already knowing when we booked the trip, having to buy wine at the restaurants at an all-inclusive hotel is quite frustrating, considering the price we already paid.||Customer service was absolutely brilliant and one of the best parts of the hotel. We had a couple of questions that we used the WhatsApp for, and messages were answered and adaptations made to our booking with no fuss. The app is also great and up-to-date.||The beach is really close and great for snorkeling. It was so close for us that we didn't feel we needed to go down and pay for a bed. Maybe be mindful that it isn't a very relaxing beach. It's busy with families. Rock shoes are a must!||The biggest disappointment for us was the evening entertainment. The lights were very minimal, so performers were just singing/dancing in the dark, which made it really hard to cultivate an atmosphere. Yet the acts they put on are DJs and party acts, so it clashes and feels so awkward. Also, trying to get a drink in the evening can be very frustrating. There is no bar service, so it's two people running around doing table service, and it can take a very long time. You feel rude waving and trying to get their attention when they are rushing around to so many people. It made it hard to relax in the evening, and everyone just ended up bringing their own entertainment, such as board games, etc.||The spa left a bit to be desired. The massage was great and the staff lovely, but the spa itself was very small. Just a sauna and a steam room, which didn't work, and an ice sink.||The Wi-Fi was really spotty where we were, which was frustrating when trying to listen to music and not wanting to pay for roaming.||We played padel, which we really enjoyed, and the facilities were great. They don't really advertise it too much, and I think they could host some tournaments, etc.||To conclude, if you just want to switch off for a week completely, I would really recommend this place. It is fantastic and does the basics of good customer service, etc correctly, but it just lacks the elements to take it to the next level. I feel we slightly overpaid for what we experienced. If it developed the entertainment and evening experience away from the restaurants, made drinks/snacks easier to order to the room, and had a wider range of snacks and food away from the meal spaces, it would be a...

over 100 flies dancing on your food....

Not forgetting the food isn't heated at a safe temp....safe ? talk about raw meat...oh not forgetting if your a vedggy, good luck, It limited.

This hotel is not safe for family and pregnant ladies. Due to basic need are not meet.

You are welcome to a stunning reception , with even Marble bathroom , pure class....so we thought.

It started with our room being dark, (with dim lighting, as we arrive at night...we couldn't hardly see anything) unknowing what horrid trap we would get our self into, we sleep in the bed...feeling itchy ALL NIGHT...woke up with rash ( the whole family , even myself 6 month preg) check our room in natural light, it was like I wanted to cry. cover in small rash, we found much dirt everywhere, nothing was clean or what 5* should be... It was more like 2*. We took picture of some of our finding,....(I should have to a picture of my socks when it drop beside the bed, Covered in dust...hum 90% of other human skin....BIN TIME!!! Hoping and praying they clean the room ...they only clean it 2 time only after i called them on the phone (thought we was there for 7 days)I said it still dirty , Told the I have picture, I need to see the Manager....The staff said the Manager was to busy dealing with important things to deal with us....

...I even ask for an appointment, as our rash got worse, and we need to change room,...they didn't care,.we next was told the next day manager gone out,

I cried to my husband My skin is now getting more worse, and wasn't sure if it was bad reaction to the food too, as I was given raw food , and we had to stop eatting their food, as we soon saw little happy flies dancing on the food , there there was different heat point in it. As we are a family, and i'm preg, it was not safe for us at all!

The hotel wont help so we decided to get a rented car , But their staff didn't do their job correctly and didn't write down what we requested sat Nav and child seat....We didn't get it!...they blame it on the car company....thought how the car company gonna know if it not written down??? They wont take responsiblity

It the hotel issue as they didn't do their job correctly, We took the car anyway, as we didn't wanna stay in this dirty room...Also it so back dated the bar at the top and the game room, was a joke,....What game? one pool table, and 4 kids games...hell yer I wanna run away...the hotel is boring for the entertainment area.

We also complain about the car as well, they said We shouldn't take it, how rude .

and stay at their horrid hotel? noway, we wanted to eat outside where it safer and our rash calm down when we are our of the bedroom. We said would you refund us a day for messing up the car, if we refuse...the said NO... hypocrite

The hotel is hellish don't go, maybe go to Asia, like the W hotel....it 4 * but Amazing and safe, and have welcoming management and staff (it more like 10* :) )

They lie in there paper add, saying they are 5* , they also no inclusive!

I had to fight to get water in the mini bar! yes water, I was in pain and need to drink a lot.(they only give one bottle of water every other days even though your preg and have kids. I was horrifide I was starve of basic need for any animal. Also after 11am they charge for drinks, But they charge for drinks anyway, I wanted fresh orange juice, which was not inclusive. only thing that was is coffee, tea, beer, ice cream, unhealthy things. other wise you have to pay for EVERYTHING...

The whole family was sick and stressed at the hotel!

We was all disappointed in how we was treated worse then dogs, in a dirty room got no one to clean it correctly, or offer to change it. No caring staff or manager. We was talked to like scum by the staff too made it worse, Saying Their nothing they can do and be little us. I would take a pic of myself of what we all catch when we slept on the bed, but It so upsetting I don't have the will power to do it as it upsetting. I put other photo up and hope it you guys don't make the...

This is a beautiful peaceful hotel, the views are literally stunning - each morning I would leave our room and be surprised once again by how wonderful the sea and landscape look.||Our room was a Sea View Sharing Pool. The terrace and pool are neat and clean, and the view once again incredible. Luckily we had great neighbours but the layout is fine even if you want to keep yourself to yourself. The room itself is modern and clean, though let down by inconsiderate bathroom design - the sinks are in an open area against the headboard, and the toilet/shower are behind hanging frosted glass doors with large gaps and no locks. If you prefer any sense of privacy in the bathroom, this room is not for you.||Restaurant food and service is top-notch. All staff are polite and friendly, and we didn't have any real delays getting whatever we wanted. The buffet food is above average and has a good range, with fresh (delicious) pizza served constantly. We tried two a la carte dinners (Umi and Oceano) and both were outstanding. Although you won't get any AI wine with your meal the paid-for local wine was excellent and reasonably priced.||Common areas are generally good but showing some signs of tiredness (crumbling concrete at the pool, green algae around spa pool, regular drain smell throughout resort). The main bar open in evening is comfortable and smart, and the staff are good (particularly always-smiling Tymur). The pool bars are friendly and have a good selection of AI drinks and snacks. There is a severe lack of shade at pools, and none at all at the sharing pool terrace. Since I am graced with ginger skin I burn easily and do not enjoy sitting in full sun (even in October). This meant that if I was not lucky enough to get one of the six pool beds with shade, I would be sat in my room for most of the day. Some guests took matters into their own hands and constructed hanging tents with towels and pegs. This looks poor for the hotel image and I'm surprised that management don't take the hint and provide proper shade options.||Apart from the shade problem, the main negative I felt was the multiple silly rules which just alienate the guests:|The app says "All guests staying for 7 nights can book 3 a la carte restaurants". On arrival we were told that only applies if you don't book via Expedia or Hotels.com. We therefore got only two bookings, leaving us feeling less valued for no particular reason.|The day after our arrival was a birthday and anniversary celebration. I emailed in advance to book Umi, and was told it's not possible - I need to do it on arrival. Of course on arrival there were no bookings available by then. (They did eventually allow me to book in advance).|There is only instant coffee in the rooms. At breakfast you can order any kind of coffee, but it must be consumed in the restaurant. There is no room service, so the only other option for coffee is the pool bars (which do not open until 10:30). In summary you cannot get a decent coffee in the morning to relax in your room. I mentioned this to staff and they kindly provided a coffee machine in our room. Issue fixed, but frustration of silly rules could have been avoided.|Upon arrival we were asked to pay for our stay up front (despite this being a card-secured booking). The night before departure we got a note pushed under our door saying that we had outstanding spa and wine charges and we should pay immediately. I do not understand why this was not dealt with at check-out, like any other hotel I've used, and the payment demands just made our stay experience feel a bit cheap.||In summary I would say that we did enjoy our holiday, though a few matters took the shine off our experience. It could easily have been a five star review if it were not for some policies and rules. Having said that I would not return simply because there is not enough shade to...