ibis Styles Budapest City — Hotel in Budapest

TERRIBLE EXPERIENCE Unfortunately yesterday I had a very bad experience in this place. Approximately a week before, I sent a message to the hotel's email address explaining that I would arrive on July 18 at 1:00 AM and that I would check-out that same day in the morning (in the end I arrived later because my flight was delayed but I also updated the company about this) When I arrived at the hotel there was a blonde girl who anyone would have a hard time believing was an Ibis receptionist because she was extremely rude and arrogant. She didn't want to give me my room and even wanted me to pay for it again. I gave her my cell phone so she could read all the messages that I sent to the company and also all the messages that they replied to me... but for some reason, she only pretended to read them. Then she told me ironically: do you plan to stay here to sleep and then leave in the morning? And I answered yes... then she told me: and why didn't you tell me that? So I told her that I had communicated all this to the company several days in advance and that she didn't actually read the messages on my cell phone that I showed her. Then she immediately proceeded to pretend that she would agree to give me the room, but only for being "nice" to me even though I didn't "deserve" it because I supposedly had to pay again.. She gave me my card and at no time did she accept her mistake, much less apologize to me. The next day, I went to the reception and a man in glasses was the receptionist. I asked him if breakfast was included in the amount I paid to which he replied: I've heard about you.. You're from 506, right? You're lucky I wasn't here last night because otherwise I wouldn't have given you your room… Therefore, again I had to take the time to explain my situation. Fortunately, this person unlike his colleague, actually read the messages I sent to the company about my situation and accepted that I was right. He also mentioned that the other receptionist never informed him that I had shown those messages to her... In conclusion, in addition to the fact that this woman was hostile and wanted to force me to pay for an extra night, she also lied to the other workers at the company about the events that occurred. I would also like to mention that this man paid me my taxi ride to the train station as a way of apologizing for what happened and I'm very grateful for that. Anyway, I would like to kindly recommend that the next time something like this happens with any client, that he first listen to both sides of the story because the way he initially approached me was not appropriate either. I have been an Ibis customer for many years and all my experiences in other countries have been very good, except this one. Just a couple of days ago I was in an Ibis in São Paulo - Brazil and I have to say that I was very satisfied with the service. Instead, the experience I had yesterday made me feel like I...

We arrived at the hotel mid afternoon, expecting just to bag drop and go and explore but we were super surprised when a room was ready, unfortunately the travel company had allocated us a twin room, but the friendly gentleman on the front desk was able to sort this out & even gave us a choice of a balcony or courtyard room. We opted for the balcony room which is located at the front of the hotel with views into the city and of the river. Although next to a busy tram interchange and bus stop, there wasn’t a night where the noise of the road, rail and buses disturbed us. The room was spacious for the both of us, clean and tidy and the bed was super comfortable. The bathroom same as the bedroom immaculate. All of the staff are really friendly and welcoming and are happy to help at anytime of the day or evening. There is a free hot drinks machine in reception which is great for a little warm up when you’ve been out all day and into the evening. The breakfast is plentiful with lots of different options each morning, ranging from toast, bread, cereal, cheeses and meats to even pastas. We visited around 9am each day, and we never struggled for a seat, it did get a little busier the closer we got to the weekend, but it was still very quiet compared to other hotel breakfasts I’ve been too. The hotel is around a 30 minute walk to the main attractions, which is fine when you have the stunning views of the river, bridges and the city. We regularly used the Lime scooters, they don’t have the lime bikes, but they do have their own equivalent. There are plenty of food outlets nearby, including McDonald’s, pizza and kebab. There is always an Adidas outlet across the road if you’ve left anything behind. Upon checking out we were able to store our luggage free on change at the hotel and wait for our taxi in the lobby before heading to the airport. Overall, I would highly recommend this hotel, it was a lovely visit from start to finish & I would book this hotel again in a heartbeat if I was to visit...

This hotel is designed for drivers of Mercedes, BMW, Audi and Volvo (parking lot, 2. hand), who want to pose as bicyclists and enjoy enviromental feelings. It has an empty, secured bike stand. Otherwise the location is ideal for visitors arriving in Nepliget or the southern quarters of Danube east bank (Pest). I never book chain hotels, but for organisatorial reasons I had to check in there for 2 nights.

Rooms are narrow, but ok. Clean with several lights. I had a calm one to the backside. Some of the design features haven't worked properly, bathroom is a bit poor, but clean. They have an ironing room on the level of an ethiopian no-star hostel. But the scrap iron worked a bit after 10 minutes tweaking. THE MINUS: Breakfast under the chain hotels budget rigor. Choice is limited and all things are small, old and of very unpleasant taste. Also buffet is always plundered. I came at 7.00 oclock when it was guzzeled empty by several dozen brawly people - on sunday !!! No butter but magarine and and .. During a 5 weeks bicycle tour through 7 countries with more than 25 different hotels this was the absolute looser breakfast for a much too high surcharge. Even in Bulgaria and Romania always much much better.

So my conclusion: If you must book this chain hotel, do it without breakfast and take a 15 minutes walk to the nearby tourist quarters for a breakfast cafe. If you are one of the unfortunate package tourists without own choice of booking:...