Sanctum Suites Indiranagar Bangalore — Hotel in Bengaluru

The boss is an extremely intimidating, unreasonable and rude person, especially to me as an expat but overall foreigner in the country. I felt belittled and not cared for in the slightest, and I was forced into a situation that had me driving back and forth through the city for a few hours to get some documentation after being threatened to be taken to the police station. Had I known this would be the case, there was absolutely no chance I would have stayed there the night before. He spoke good english so there was no language barrier except for an extreme disrespect for me as a guest in his hotel. I would never stay in a place with such a man under the same roof.

The receptionist however was a kindhearted person, was empathetic and in the beginning helpful to the situation. I feel sorry for him that he has to deal with this type of person every day.

The place is also way too expensive for no consistent running water, a soggy breakfast and the location which is on a back street that has poor lighting, is hard to find a rickshaw, and is not close to shops or food.

• REPLYING TO COMMENT FROM HOTEL BELOW*

I'm sooo happy that you guys replied, trying to justify the situation.

Let me correct some lies you told in the reply below.

I asked if it was ok to use my drivers license, and then after showing a photo of my passport and sending it online you said that that was sufficient. I never said that my friend was bringing my passport, that is a complete lie - why would someone else be carrying my passport. The next morning when I realised I did not have a photo of my visa is when all the intimidation and "putting your foot down" begun.

The fact that you made me taxi all the way back to my home, to pick up my passport, to then return all the way back for you to take a 5 second photo before I could pick up my bag was the problem. You simply could have allowed me to send through that photo once I was in my home, however because you were angry about the situation, was under some impression that I was taking advantage of you guys, you decided what was in the best interest for your ego and not for the customer. This was when the intimidation and threatening nature begun.

I also never said that "being an australian citizen my DL is sufficient". That is an obnoxious statement and absolutely not in my character. Please do not lie and make up quotes, there is nothing worse when fabricating a story when people try and create untrue direct quotes from the person too.

As for the hot water, yes I'm aware my colleagues asked for the hot water to be 'turned on', but for my room that never came.

And for the last statement: "... and love dealing with him on a daily basis." - In english we call this 'delusions...

I made a booking for my fiancé and I at this hotel property and was asked to show proof of our marital status. I have made a booking at a hotel because I am traveling to Bangalore on business. I have just gotten off a flight, I am tired and weary. My fiancé who is also traveling for work is tired and weary. We don't expect nor deserve an inquisition on our relationship status. I am a US national/Overseas Citizenship of India holder and am rather new to the concept of hotels and the "Bangalore Moral Police" conspiring against young couples. My fiancé is an Indian national and we are both in our 30s - we are not teenagers or college kids looking for a pay by the hour motel or worse involved in the sex trade.||||I was asked by hotel management specifically if we were both foreign passport holders or if my fiancé was an Indian citizen after being asked if we were married. The receptionist is required to fill different forms for foreigners vs Indian nationals, but that was not the purpose of the question. The purpose was to determine if he could relax the policy because we were both foreigners or not. Why should it matter if she is an Indian national or not? Is the hotel policy somehow not applicable to couples where both people are foreigners? Moreover how does one prove their marital status (foreigner or not)? Do couples need to travel with their marriage license? Does a tan line on your ring finger indicate your status? or is it simply that we share the same surname? There are plenty of communities even within South India where women do not take the same surname as their husband. The point is the policy should either not exist or be equally applied. This simply isn't the case.||||I was forced to make a booking at a nearby property in Indiranagar. Considering I stayed in Bangalore for almost a week it seems like a lost financial opportunity for the hotel and a great deal of hassle for well...

Dear Sanctum Suite Management,

I am writing to express my sincere appreciation for my recent stay at your beautiful hotel in Indira Nagar, Bangalore. This is actually the second time I've had the pleasure of staying at Sanctum Suite, and both experiences have been exceptional.

The hotel itself is wonderfully clean and comfortable, offering a relaxing haven in the heart of the city. However, what truly sets Sanctum Suite apart is the exceptional staff. Every member of your team I encountered was unfailingly courteous and friendly, always with a warm smile.

This exceptional service was most recently exemplified by Mr. Kanhaiya, the receptionist. Last night, I accidentally discarded a pair of gold and diamond earrings while clearing away dinner. Needless to say, I was devastated when I realized they were missing the next morning.

Upon contacting Mr. Kanhaiya, he immediately took action. Within a mere five minutes, he was able to locate and return my earrings to me. This level of honesty and efficiency went above and beyond my expectations and meant the world to me.

Your entire staff deserves recognition for their dedication to excellent service. Their honesty, friendliness, and commitment to cleanliness are truly commendable. I will certainly recommend Sanctum Suite to all my friends and colleagues.

Thank you once again for a wonderful stay. May God bless you all.

Yours most...