Pipul Padmaja Premium Hotel and Convention — Hotel in Bhubaneswar Municipal Corporation

We had booked padmaja for a marriage in our family.. The food served was extremely good but the decoration given by event planner named kartik attached with the hotel was below average.. We had planned to give event planning to the same person who did for haldi , Mehndi and sangeet but the manager named nirmal mishra convinced us to go with kartik..

He changed everything to what we had asked to his material’s availability without informing us.. ..We asked for everything in red and white but he made it in some cheap peach colour.. Didn’t provide sufficient flex banner.. we had given him detailed description of what was needed but he didn’t provided any..

The rate was hefty from the beginning ,way above than the normal rate but the manager convinced us it will be copy paste to what we provide in photo.. His behavior is very rough and rowdy at the time of payment and totally different from the beginning ..I don’t think the same kartık has a reputable event decoration but is a single person who just has a monopoly in pipul padmaja because of the hotel manager giving undue advantage to him..

Had we have gone with our own event planner .. It would have been way better at half the price..

It’s very unprofessional and bad of the Manager and hotel management to interfere in the process of choosing an event planner by the customer for their event.. That should be left to the customer’s choice as it is not included in hotel’s domain ..

My sole motive of writing this is anyone booking Padmaja henceforth should arrange their decoration planner from outside. And consider padmaja only for their food, catering and management...

Everything was good till checkout. At the time of checkout the housekeeping staff informed that one pillow cover was damaged. I am shocked to know this, how can we damage a pillow cover. There’s some colour stains on the cover. We haven’t used any hair colour during our stay or recently. These stains might have been earlier which we missed to notice when we checked in. The cost of pillow cover is a meagre amount of 140 rupees. Front desk people doesn’t have any authority to deal such trivial issues, manager was called and he also told in similar ways as his staff. This is the way a star hotel behaves its guests. What a mean thought process, misbehaving guests for a such a small amount!! The pillow cover is there in hotel, not torn or intact, could have been washed thoroughly for further usage. Probably this poor hotel wanted to earn 140 rupees extra from its guests through penalty. I have stayed in hotels all over the world and have never seen such worst behaviour for 140 rupees. Finally to close the issue paid 140 rupees and got the receipt for that as I don’t believe or trust the hotel guys including the manager. All that ends well is well but in my case after three days stay things ended in worst horrifying way, disregarding guests for a meagre sum of 140 rupees. Recommendation: if at all you are to stay in this hotel which is never a preferred one do check all the items in the room (which is normally not done) thoroughly as guys here are never...

I recently stayed at Pipul Padmaja Premium Hotel and unfortunately, the experience did not meet expectations. While the property presents itself as a 4-star hotel, several areas require serious attention to improve guest satisfaction.

Dining: Despite booking on a MAP plan, dinner was not provided. The breakfast buffet quality was very poor, and even basic items such as juice were not up to standard. Food quality and service need significant improvement. Room Hygiene & Maintenance: The bedsheets in the room had not been changed prior to our arrival, and when we requested fresh ones, the response from staff was argumentative rather than service-oriented. Bathroom taps were not functioning, and the television in the room did not work. Basic maintenance and cleanliness should be prioritized.

Customer Service: Perhaps most concerning was the lack of accountability. When issues were raised, no apology was offered, nor was a room change provided. A professional and guest-first approach from staff would go a long way in improving the overall experience.

Due to these reasons, we decided to check out after just one night despite booking for two. This hotel has potential, but it requires immediate improvements in food quality, housekeeping, maintenance, and staff training to truly deliver on the standards...