OYO SilverKey Stay Heaven Near Qutab Minar Metro Station — Hotel in Delhi

Avoid This Hotel at All Costs – Unprofessional Staff, Dirty Rooms, and Poor Service

Hotel Names: Silver Key / Hotel O Stay Heaven / OYO Townhouse 810943 Saket Residency (All the same property)

I had an extremely disappointing experience at this hotel, regardless of what name it operates under. Here are the major issues we faced during our stay:

Unprofessional Front Desk Staff: Upon arrival, we were met with rude and dismissive behavior from the front desk person. He clearly showed bias because we had booked through Booking.com rather than directly. We were made to wait over 30 minutes for check-in without any valid reason.

Room Allocation and Lift Issues: We were allotted the worst possible room on the top floor, despite informing them that we had heavy luggage. The lift was not working, and when we asked for help, the staff told us we would have to pay extra just to get assistance with our bags. Extremely unprofessional and inconsiderate.

Room Condition – Unacceptable Hygiene: The room itself was in a horrible state. No tap water in the bathroom, and we were told to use a different room on another floor just to take a shower. The bedsheets had blood stains, and all the linen looked unwashed and filthy. The bathroom door was broken, and there was leaking water from the toilet, making the floor wet and unusable.

Misleading Breakfast Inclusion: Our booking included free breakfast, but the kitchen didn’t open until 10:45 AM, which is unacceptable for any hotel. The kitchen staff told us it was "separate" and not included in hotel services. The front desk guy didn’t show up until after 11 AM. We had to check out without any food.

Security Concerns: There was a noticeable lack of security and oversight at the property. It simply did...

The worst rooms and the worst customer service. The hotel denied my check in citing low tariff charged by OYO. This is a B grade hotel and provides rooms on hourly basis. Never ever book these rooms. I called multiple times OYO for a resolution but they didn’t help. I am going to file a police and consumer...

Bad ,Very bad experience.....The boy was at the reception don't know how to talk with girls...he misjudge and mis behave with me...He looked at me wrongly used foul language..even I didn't stay I can't not compromise my safety...I will never ever trust such hotel anymore....be aware of such dirty mentality...