Hotel Samiru Manali — Hotel in Great Himalayan Range

We booked through booking. com two deluxe double rooms with breakfast for two nights at goroomgo Hotel Samiru Manali.||||I can not believe how disappointing the whole experience has been.||||We called the hotel after making the booking and they informed us we need to pay 4000 rupees for the two rooms to insure their booking. As we were using booking.com we didn't hesitate and paid the advance. But we was so wrong to do this.||||The day of our arrival we got a call about 12pm saying the hotel has had some water problem so please to vikrant as your booking will be there.||||We said we booked hotel with you and we will discuss when we get there. We were travelling from Punjab so it was over 8 hours journey. This call added distress to all of us.||||When we got to Manali we tried to get to the hotel by car as they said they had parking. But Google maps took us to a tight alley so we had to reverse the car out. We didn't find the hotel.||||We called the hotel and they said go to Seraj International which was about 2km away.||As we were already stressed from the long journey we went to the hotel and it was worse than any hotel I have seen. It doesn't even deserve a rating.||||After a heated call to the hotel again we were then told to go to New Ambika International.||||So again we came back into town and visited this hotel. Upon arrival we were told there is no booking for us. After a heated discussion and phone call they said they can give us two rooms tomorrow and for today stay in the opposite Ambika. This hotel was worse than the first hotel.||||The whole experience was making one of our travellers sick and was feeling poorly.||||After many heated calls we asked for a refund as the whole experience was the worst ever.||||Reluctantly the guy Gupta on the phone refunded our money. The whole process took over two hours and wasted our time and excitement to come on holiday to Manali.||||Booking . Com need to take more care when letting people have hotels on their website.||||We are certain the hotel booking was a fraud and they just tried...

we have booked the rooms of samiru by online booking in october 2020 for dates for 27 to 29 dec 2020.that time rates were cheap and hotel took the booking. but on our arrival day when they found good footfall of tourist then they started saying that you peoplehave got in cheap rate and because of that they did the following-

1. they have not provided all our rooms together as promised at the time of booking.
2. The hot water in bathroom was not available on all the three days at morning as well as in evening hours, even after repeated request they gave a damn to our request.
3. Everyday they served the same breakfast, when we requested for different breakfast then they again said you got the booking in cheap rate so psc do not expect.
4. While checkout the villing was not correct ,manythings added incorrectly, advance which we paid was not mentioned, and extra bed money was charged at the time of booking but bed was not provided.
5. And thr extreme misbehaviour was when we asked for more empty plates for dinner,then they refused to give stating that since only 12 roti and 2 sabji has been ordered so we can give only two plates, but before that we have ordered 3300/- snacks that they did not consider. When we called the person whom we contacted over the phone for our booking,he also did not take any action, i suggest and advice psc think twice...

This is one of the worst hotel I have ever stayed. You can refer the actual pics that I have uploaded than referring to the hotel uploaded pics. There is zero maintenance of the rooms all they are concerned is about money not the service to the guest. Even the waiters there are so lazy that I was not given a towel that was told to change as it was dirty probably not even washed properly. The fans too there are probably not cleaned after it was brought. Also please note - However if you still decide to proceed to book, don’t take breakfast options as it’s of no use. You will be wasting another 300rs for nothing. For me I was not provided with the breakfast on the first day although it was promised to keep it ready and packed before I started my sightseeing. That guy in the reception told breakfast option couldn’t be cancelled after booking because they want to make only money and not customer support or satisfaction.

Overall, I would suggest anyone looking for hotels to choose a wiser hotel because starting cost of most of the hotels are from 2.5k Do check for others with the same cost if you are under a budget, this particular one is not worth a penny in that. Also the balcony room’s is a scam 😂 only name sake it’s...