Capital O Hotel Royal In — Hotel in Gwalior

"Absolutely Dreadful Stay at OYO Hotel O Royal in Gwalior, MP

I recently booked a stay at the OYO Hotel O Royal in Gwalior, Madhya Pradesh, and it was by far one of the worst hotel experiences I have ever had. From the moment I arrived for check-in, the service was completely subpar.

First, the front desk staff tried to charge me an additional fee for the air conditioning in my room, even though I had booked a room that was advertised as having AC. I ended up having to pay this extra charge just to get the AC, which ended up not even working properly. The staff only ran the AC for 1-2 hours per day, making the room uncomfortably hot and stuffy.

The room itself was in poor condition, with obvious cleanliness issues. It did not appear that the room had been properly cleaned before my arrival. The hotel's overall level of service and maintenance was definitely subpar and well below the standard I would expect, even for a budget hotel.

The staff were also very rude and unhelpful throughout my stay. They seemed disinterested in addressing any of the issues I raised about the room and the AC not functioning.

Overall, I would strongly advise anyone considering a stay at the OYO Hotel O Royal in Gwalior to look elsewhere. This hotel provided an extremely disappointing and unsafe experience that I would not wish on any traveler. Save your money and find a better accommodation option...

Worst hotel you will ever find in Gwalior. Better to stay in any Dharamshala than here.

All stinking rooms with unwashed linen and bedsheets.

No proper reception area, entrance looks like C grade, and night cheap bar area.

No proper check-ins, when you will arrive the random person on call saying he's the owner will say that he cannot find your booking on Oyo so please cancel from your side and book the room directly.

No working ac.

Frequent power cuts with no power backup. There's no inverter facility also that light is only lit during power cuts.

The guest arrive here are like ONE NIGHT STAND type.

**There's no option for giving ZERO STARS so I gave one.

**Note- Ladies traveling alone are advised not to stay here...

For the first time some laws have been made wrong come in the middle of some rules and regulations today the boy at reception place in the night shift . please pay attention to him. He is spoiling your regular guest reviews that's why I am taking this action. One more incident happened in night so my friend, come to meet me at night at that time .and the staff used to talk politely because the girl. But they guy name is Abhishek said me some dhamki's of hotel owner then him words was also wrong talked was at night he felt comfortably at the...