Fairfield by Marriott Hyderabad Gachibowli — Hotel in Hyderabad

I checked in around 1 PM on a SUNDAY. Post the check-in, I thought of having lunch at their restaurant called, JONATHAN's Kitchen.

When I went there, the restaurant associate pushed me for the SUNDAY BRUNCH prized at INR 2,200/- + TAXES. I clearly informed her that I will look at the BRUNCH spread & may not opt for it given that I had gone into the restaurant looking for "ala carte" option. But she immediately allotted me a table assuming that I will take the BRUNCH option.

Unfortunately, I didn't feel like having the BRUNCH option after a careful consideration of the dishes laid out. The spread was too much for me to opt for the BRUNCH option. I wasn't all that hungry to try out the SUNDAY BRUNCH.

So, I informed the restaurant associate that I will go for "ala carte" option. The moment she heard this, she immediately informed me that I CANNOT sit in the restaurant & should shift into the adjacent dingy BAR like venue to have my "ala carte" item/s ordered. She immediately tried to take me to the adjacent venue.

This option was not acceptable to me, so I stormed out. The restaurant manager realising the gravity of the situation suddenly changed his tune & invited me back to the restaurant! Phew.... absolutely, no consistency in policy matters, eh?

I didn't take up his offer & went to a different restaurant to have my food.

The situation was salvaged by the F&B Manager, Sri Sunil Kumar Mohapatra who met me face to face, heard me out. Thanks to his personal intervention, I cooled down & got down to enjoying my stay. His deputy, Mr Subhmoy took most of the brunt of my verbal attack post the episode. Credit to him too.

Sunil Kumar Mohapatra is a highly experienced resource who has worked at various properties & is highly CLIENT ORIENTED.

My visit to this restaurant the next morning for breakfast was a PLEASANT experience thanks to SAHIL's excellent handling of a GOOF UP. Sahil is a highly competent restaurant associate. He has the ability to think OUT OF BOX solutions.

The room are "FAIRLY OK", nothing great. Fairfield ain't a match for the other MID BUDGET hotel options in India.

Overall, I would say that this is my 1st & last stay at Fairfield. In fact, given that I had a bad experience with Sheraton Bengaluru in 2021, I think I will boycott the MARRIOTT range of properties in general. Marriott group hasn't figured out the psyche of the Indian clientele like me.

For me, nothing to beat the TAJ Group & the Oberoi group in terms of client orientation. 💪

Stay at FAIRFIELD Hyderabad was comfortable thanks to Sunil & Subhmoy's handling of the VOLATILE situation arising out the SUNDAY BRUNCH issue.

FAIRFIELD's SERVICE ratings shot up thanks to these TWO gentlement's personalized servicing. Kudos to SUNIL & SUBHMOY. These two gentlemen SAVED the day...

Title: Exceptional Hospitality at Fairfield by Marriott, Gachibowli

During my recent stay at the Fairfield by Marriott in Gachibowli, I was truly impressed by the remarkable hospitality and impeccable service provided by the entire team. From the moment I arrived until my departure, every interaction was marked by warmth, professionalism, and genuine care.

Check-In Experience: Upon arrival, I was greeted by Anandit at guest services with a warm smile and efficient check-in process. His attention to detail and willingness to go the extra mile to ensure my comfort set the tone for the rest of my stay. His knowledge about local attractions and willingness to assist with any queries made my check-in seamless and welcoming.

Room Comfort and Cleanliness: The room was spotless, and the meticulous attention to detail by the housekeeping team was evident. Anandit, the Executive Housekeeper, deserves special mention for ensuring the room was not only clean but also perfectly organized with a welcoming touch. The daily upkeep and the little gestures, like the neatly arranged toiletries and the fresh scent in the room, made the stay extraordinarily comfortable.

In-Room Dining Experience: Sagar from the in-room dining team provided exceptional service. The food was delivered promptly and was always hot and fresh. Sagar’s recommendations from the menu were spot-on, and he went out of his way to cater to my dietary preferences. The quality and taste of the food exceeded my expectations, and his courteous demeanor made dining in my room a delightful experience.

Overall Management and Staff Coordination: Pradeep, the Duty Manager and Anandit played a crucial role in ensuring that all aspects of my stay were smooth and enjoyable. His leadership and dedication to guest satisfaction were evident throughout my visit. Pradeep’s proactive approach in addressing any concerns and his ability to manage the team effectively contributed significantly to the overall positive experience.

Conclusion: The Fairfield by Marriott, Gachibowli, stands out not just for its excellent facilities and prime location, but more so for its outstanding staff who go above and beyond to make every guest feel valued and cared for. Thanks to Sagar, Sunil, and Pradeep for making my stay memorable with their exceptional service and warm hospitality. Especially Anandit, thank you for taking extra care for my parents, it means a lot! . I look forward to returning and highly recommend this hotel to anyone...

Fairfield by Marriott, Gachibowli, offers an exceptional experience for both business and leisure travelers. Here's my detailed review: Rooms: The rooms are modern, spacious, and well-maintained. The minimalist design coupled with comfortable bedding ensures a relaxing stay. Amenities such as a work desk, high-speed Wi-Fi, and smart TV cater perfectly to those traveling for work. The bathrooms are spotless and equipped with toiletries. Ambiance: The hotel boasts a calm and inviting ambiance. The interiors are stylish yet understated, creating a perfect blend of sophistication and comfort. The lobby is spacious and well-lit, exuding a warm and welcoming vibe. The overall atmosphere is serene, making it a great escape from the hustle of the city. Staff: The staff is the highlight of the experience. They are courteous, professional, and always willing to go the extra mile to ensure guest satisfaction. From the front desk to housekeeping and the restaurant team, everyone is friendly and attentive. The personalized service adds a special touch to your stay. Food: The dining experience at Fairfield is delightful. The in-house restaurant offers a wide variety of cuisines, with the breakfast buffet being a standout feature. The spread includes both local and international dishes, all freshly prepared and flavorful. The chefs are accommodating of special dietary requests, just the service is a bit slow. Overall: Fairfield by Marriott, Gachibowli, is an excellent choice for anyone visiting Hyderabad. With its comfortable rooms, inviting ambiance, outstanding staff, and delectable food, it delivers a seamless and memorable stay. Highly recommended for both short and...