OLIVE BUSINESS HOTEL — Hotel in Hyderabad

A WARNING: SHOCKING NEGLIGENCE & ZERO ACCOUNTABILITY

RATING: 1/5 STARS (ONLY because zero isn't an option!)

LEFT STRANDED AFTER CONFIRMATION: We CLEARLY informed Olive Business Hotel, via Agoda, of our 1 AM arrival for our 3-day stay. When we arrived, the front desk was ABANDONED. This is not a "business hotel"—it's a ghost town.

INCOMPETENT AND RUDE STAFF REFUSED ENTRY: The only person present was a cleaning staff member who, despite seeing our CONFIRMED, PRE-PAID BOOKING, flat-out REFUSED to let us check in. His attitude was appalling, offering ZERO help or even attempting to call management.

UNREACHABLE AND UNRESPONSIVE: We were forced to repeatedly call the hotel's official contact number, and the result was the same every time: NO ANSWER. We were left helpless on the street in the middle of the night—a completely unacceptable and DANGEROUS situation.

COWARDLY MANAGEMENT IGNORED OUR CRISIS: After fighting Agoda's atrocious customer service just to get the manager's number, he REFUSED TO SPEAK TO US at 1 AM! He told us to call back the next morning, and guess what? He STILL DIDN'T ANSWER our calls. This is the definition of gross managerial negligence.

₹13,000 HOSTAGE SITUATION: We paid a staggering ₹13,000 IN ADVANCE only to be denied service, kicked to the curb, and forced to scramble for another place to stay. This is tantamount to financial theft.

ZERO APOLOGY. ZERO RESPONSIBILITY: While Agoda eventually processed a refund (after multiple excruciating follow-ups), the Olive Business Hotel management NEVER apologized and never took any responsibility for the enormous stress, inconvenience, and wasted time they caused.

DO NOT RISK YOUR MONEY OR YOUR SAFETY. AVOID OLIVE BUSINESS HOTEL...

Unprofessional and Unavailable Staff

We had booked a 3-day stay at Olive Business Hotel, Hyderabad through the Agoda app and had clearly informed them in advance that we would be checking in late (around 1 AM). However, when we arrived, there was no receptionist at the front desk — only a cleaning staff member who refused to let us check in even after we showed our confirmed booking. He was very rude and didn’t even attempt to contact his manager.

We repeatedly tried calling the hotel’s contact number listed on Agoda, but no one answered. Left stranded in the middle of the night, we had no option but to find another hotel, which was both stressful and inconvenient.

Reaching Agoda customer care was another challenge — we waited 15–20 minutes each time just to connect. They eventually shared the manager’s number, but when contacted, he refused to talk at that hour and told us to call back the next morning. Even then, he did not respond to calls.

Despite paying ₹13,000 in advance, we were left helpless. After multiple follow-ups, Agoda finally processed a refund, but the hotel never apologized or took any responsibility for the inconvenience caused.

Overall, this was a highly unprofessional experience. I would not recommend Olive Business Hotel to anyone expecting even basic courtesy, accountability, or...

😔 Abandoned and Utterly Helpless

1 AM Arrival, Empty Desk: Confirmed late check-in, but the front desk was completely deserted.

Refused Entry: Only one cleaning staff member present, who coldly refused to let us check in despite seeing our booking.

Unanswered Calls: Hotel's contact number rang endlessly—we were left stranded and unheard.

Manager Avoided Us: The manager deliberately refused to speak to us late at night and again the next morning, showing zero accountability.

Vulnerable Risk: The thought of elderly or fragile travelers being left in this dangerous situation was heartbreaking.

₹13,000 Paid for Panic: We paid a large sum upfront for security, only to be given hours of distress and a lengthy fight for a refund.

Profound Disappointment: We were treated with absolute indifference. Avoid this hotel if you expect basic...