Om Heritage Haveli — Hotel in Jodhpur

From the outside an impressive looking building tucked away but only accessible by upto a small car. Our family room for 3 was a large room comprising of a double and single bed. No fridge, safe or tea/coffee making facilities. Room service did provide hot water and cups on request (...I carry my own supply of teabags). Cold water bottle provided on arrival. Large bathroom but initially not enough towels for number of guests, and no bathmat or hand towel. Wifi very very poor we could connect but no signal in our room. TV had hardly any English speaking channels available. Theres a sign on room door that reads 'hot water 7am - 10am'. Our evening shower only had tepid water but on request they turned it on to heat up. Day 1 complimentary breakfast was limited until I pointed out other items on the menu and some became available. Day 2 even less choices. This hotel has so much potential but it feels managed by an inefficient team. E.g they prefer you to call room service instead of popping into reception. Glass doors are covered in finger prints. Much of the restaurant furniture is well worn.You don't see cleaners around the place attempting to keep it clean and tidy. Good points; the clock tower is a 10 min walk and the Fort about 20 mins but it's advisable to have access to a map as it's a rabbit warren so negotiating a route is not straight forward. We didn't try the restaurant as we're put of by the...

The place is very close to the Fort, which seems to be the biggest attraction in Jodhpur. Indeed the view of it from the rooftop is great.

Getting to the hotel was a little sketchy. Our driver approached the city from the southeast/south and went through Jodhpur's hectic center, which increased the travel time by about 30 min. We quickly learned to avoid the city center as we made our way about the city.

Our room was large, but nothing excessive. It did however stink. It seems like the smell was coming from the bathroom drains. The hotel manager changed us to the next room, which still didn't smell great, but was way better than the first one.

One thing they definitely have to improve is their wi-fi coverage. It was limited to the lobby next to the elevator (which we decided not to use because it never took us to the floor we wanted - "programing problem" said the host nonchalantly).

Sadly, I have to mention the rooftop and restaurant cleanliness. Downright disgusting. Pigeons take shelter in the ceiling and cover the whole place in droppings. The breakfast area hasn't had a proper cleaning in ages. We had one breakfast there to never again try it.

Our guide told us the best hotels are in the outer rim of Jodhpur, near the palace. I wish he had let us know that...

location is near to fort but difficult to get auto. difficult to find car parking near to hotel. hotel has car parking but it is very narrow road to enter in hotel parking area. one day receptionist asked my car keyes to adjust car(if needed). next morning i have seen car has been adjsted and it was damage from back side. i figure out that car hit with the parking pillor. i went to receptionist and discuss all these. they said, we havent adjusted car by ourselves but we handed over keys to other room guest and they adjust your car. i reqeust them to show me CCTV footage to see who did this(i clearly said i dont want compasation of car damage) but they didnt alowed me to see CCTV footage. after a long conversation they assured me to give me call back once they check CCTV. it been 5 days i havent got call back(this is call unprofessional behavour). i dont recomded this hotel if you are going with your family and car. room service was poor, food was not tasty. only name is hertage but over all service is not matching with room rate. its not value for money. only good thing is roof top restaurent, view...