New Volga Palace Hotel — Hotel in Kerala

We found this place by accident. I rarely give any 5* reviews but this one deserves it for several reasons:

1. location - a few metres from the beach and surrounded by a quaint market place. The beach is one of the finest I have ever seen. I am comparing it with Hawaiian and Caribbean beaches! To stay that close on a very clean and beautiful beach with awesome market place is heavenly.
2. clean AC rooms with refrigerator, comfortable beds, clean spacious bathroom with hot water.
3. Excellent staff. They would do anything for you!
4. Very reasonable cost of stay.
5. The massage facility on roof top was excellent. We took 3 massages - hand massage full body, foot massage full body and ayurvedic massage for ladies. All massages were top notch and would compare with the best we had in other parts of the world.

A few downsides:

1. There is no direct vehicle access to the facility. But this should not deter anyone. Just call them up and they will transport your luggage back and forth for free.

2. if the room is smelly pick another one. We wanted 3 room and one of the rooms was smelly but others were good.

3. wifi was good near the router without the antenna! I think they should upgrade it.

4. switches can be a bit flimsy as the boards are old but they function well.

5. there is no restaurant attached but there are plenty around. So this is not...

We pre-booked the Palace room via email. On arrival we kept getting deferred to different members of staff, none were aware of our booking. They showed us to our room...which was not the palace room. We explained it was not the one we had booked so they kept showing us different rooms. We eventually made it to the right room! ||It was very dirty, there was dirt and hand prints on the bed sheets and the woodwork looked sticky. I didn't want to touch anything, let alone sleep there! We were shown to the balcony, a pile of broken tiles! And told about the sea view...another building, which we were told the sea was behind! ||The bathroom was ok but we were told one of the taps wasn't working so they would charge us less...then quoted the actual price on the website as a reduced one.||We have never been to India and were't sure what to do as this may be the norm for cheap accommodation. Having spent 2 weeks in other hotels, it is not. We left the hotel and were so glad we did as we managed to get a lovely room at the nearby 'cocoland' and negotiated...

Great hotel, relaxing experience. Away from the crazy noise on the beach, and yet only steps away. The hotel was clean, had a nice sized wet room, my own refrigerator, full size bed and pillows, the a/c worked really well, I had a TV, but I never watched it. The staff were super friendly and helpful, and they offered laundry service as well. The Ayurvedic Center on the rooftop run by Dr. Akhil is top notch. All of his therapists are experienced and intuitive. What a bonus to find a clean and safe hotel, and Ayurvedic Center in the same building. It is super convenient to simply walk down the stairs and enter your room after treatment. I have been coming to India for over 20 years from the US. I highly recommend the New Volga Palace. I have experienced many clinics, where you stay at the same place you have treatment, and this is the first place I have come across where I truly feel...