Hotel Peninsula Grand — Hotel in Mumbai

Subject: Unpleasant Experience at Grand Peninsula Sakinaka - 11th Sep 2023

Dear Grand Peninsula Sakinaka Team,

I hope this message finds you well. I recently had a rather disappointing experience during my stay at your hotel on the 11th of September 2023, and I wanted to share my feedback.

Upon checking out of the hotel, I was informed that a cab was ready for me. I boarded the cab, but as we were about to exit the hotel gate, the driver received a call, stating that additional crew members might be joining a flight. This unexpected development puzzled me, as I had already pre-arranged an Uber for my timely departure.

I inquired with the driver for more information about the additional crew members, as I had not been informed of this possibility earlier. Unfortunately, this delay was not the only issue I encountered. A hotel receptionist approached us and alleged that I had consumed items from the minibar in my room. I promptly clarified that I hadn't been in the room since lunch, and my uniform had been entrusted to the laundry service.

To verify the situation, I contacted my room sharer, Nandini, who confirmed that she had not used anything from the minibar either. Despite our assurances, the hotel staff insisted that I speak with a housekeeping supervisor to resolve the matter.

Considering the urgency of my departure, and with the intention of addressing the minibar issue later, I reluctantly paid for the alleged consumption to expedite my departure from the hotel. I must mention that during this process, the receptionist took a considerable amount of time to collect my UPI ID information, which only added to the delay.

Additionally, I have noticed that on multiple occasions when I came to the hotel the next day to pick up my uniform and join other crew members for my flight, the receptionist consistently asked for my room number. This practice seemed exclusive to crew members, as I did not observe them asking the same of other guests. This inconsistency in treatment is both disappointing and, frankly, unjust.

As a result of these unfortunate circumstances, I missed my flight and received a warning letter, which has created significant inconvenience for me.

I believe it's essential to share my experience so that improvements can be made in the future. I intend to post this feedback on TripAdvisor to ensure that other travelers are aware of these issues.

I kindly request that you look into the matters I've raised and take appropriate actions to prevent such occurrences in the future. I sincerely hope that my feedback contributes to the enhancement of your hotel's services and guest experience.

Thank you for your attention to...

This place has recently opened up in Peninsula Grand, Andheri (East)..

The place has got such chic and classy decor of white and pastel colours.. the bar section is so cool.. and it just gives a perfect aesthetic look! 😻

Went here with my friend for lit drinks and good food.. and we did end up having both! 😻

We started by having their Tomato and fennel broth soup.. the soup was soo soothing with aromatic veggies and was served foccacia rusk! So soothing!

Along with the soup, we also ordered Rost vegetables and quinoa salad.. the salad was really healthy and infact so delicious! You'd love to eat the greens!

Post which, we ordered Hed thod for starters.. which was basically mushroom stuffed with cheese and tossed in chilly garlic sauce.. it had a prominent flavour of garlic and mushrooms were so nicely made and so cheesy! Don't miss out on this dish if you love mushrooms!

Then we ordered California veg roll sushi which was served with wasabi and soy sauce.. and it was so fresh and so temptingg!

For mains, we tried Burmese curry which was served with rice.. the curry was so soothing and so freshly made with coconut milk and veggies.. totally loved his dish! So so good! 😻

For drinks, we had ordered Martini, coffee and gin based cocktail and English summer.. the drinks were so refreshing and so strong!

To end our beautiful evening.. we tried their Roasted almond and nutella cheesecake dark chocolate cylinder.. from presentation to taste to the texture everything was so good! The dessert was like a cherry on the perfectly baked cake!

Our experience here turned out to be really greaaat! The staff people are so polite and the services are...

An outlet close to the airport! Airport returns, definitely worth a shot A fine dine place with excellent menu Soothing ambience is what we found more of an attraction!

Our try! Chaas Not just for summer, get your hands on this plain buttermilk creation with a mix of yoghurt, cumin powder and black pepper.

Other drinks to try are

1. Fruit Punch
2. Blue Heaven

Getting to the eats

1. Subz Dobara Chef’s authentic creation with a vibrant mix of vegetables in spinach and tomato gravy, definitely recommending this

2. Butter Kulcha Soft and fluffy Butter Kulcha with a North Indian touch, definitely not missing on the texture and taste of the authentic Kulchas from the North.

3. Roti Not missing out the puff and tenderness of the original homemade flatbread, surely going well with any flavourful creation.

4. Paneer platter Assorted Paneer was never so tasty 😋 Three types of skewed grilled paneer with crispy fried paneer was a very good way to start the meal.

Desserts

1. Malai Kulfi with Falooda A basic recipe all made special with sweet and flavourful adds that make this classic dessert a delightful one had a creamy and smooth texture all defining this creation as ‘lovely’

2. Angoori Rabdi A perfect way to end your meal with this sweet and delicious formation of bite size sponges(angur) dunked in milk finally garnished with dry fruits and petals.

A classy place for the tourists! Definitely worth visiting over and...