India Post Office — Local services in Mumbai

I visited this post office for Aadhar purpose. Surprisingly I had really nice experience. The staff is quite modest. Covid precautions were taken but it was hard to follow social distancing.

The officer (Mr. Kshitij) handling Adhar card applications was pretty efficient. He was quite aware of limited resources assigned to Adhar application process. But managed it pretty well. His approach was really positive and productive. He helped many applicants for filling up the form. This is a very rare situation in government offices. I got my application process (including form verification, biometric, checking of required documents) done in just 20 minutes. Keep up the good work man!

Suggestions to post office management: Please enforce the social distancing norms strictly. Please make sure the resources assigned to Adhar application are multiple to speed up the work. A single person can't handle beyond a limit. Also try to make the token collection system online otherwise people are spending too much time just to get it. This is really time consuming. In cities like Mumbai it can be...

Very worst experience. They had not maintained social distancing. Plus they were opening the parcel and seeing what it is inside. And then asking people to go to the stationary shop and arrange a tape for yourself. If you don't have a scanning machine have courtesy to offer a tape to the people. First you ask them to open the packed product then you tell them to go in heavy rains to a stationary shop to arrange a tape for yourself. And it was fully crowded with people. Government should take strict action to this or give such people warnings. Just bcoz they are government officials that doesn't mean that they will take advantage of things and can do whatever they feel like.Extremely disappointed with...

I had visited Sakinaka Post office for Aadhar card update. Though it took a few visits to complete the process, the experience was good. Mr Kshitij Anand handles the Aadhar Department. He is extremely polite and maintains his calm in the chaos. Post office is always crowded but he attends everyone with their concerns. There was a lady in front of me who couldn't read and write, and she wanted to make a new Aadhar card for her daughter. She was completely lost and clueless, however Mr Kshitij Anand took time and helped her with the entire process. That's great work ethics and attitude. He also assisted me with my Aadhar updates. Thank you Mr....