La Tamara Luxury - TIE Hotels & Resorts — Hotel in Puducherry

My recent stay at La Tamara Stay in Pondicherry's service apartment was truly exceptional. From the moment I stepped into the elegantly designed apartment to the day of my departure, every detail was curated to perfection.

Spacious and Well-Appointed Accommodation: The service apartment at La Tamara Stay surpassed my expectations in terms of space and amenities. The rooms were not only generously spacious but also tastefully furnished, creating a comfortable and homely atmosphere. The meticulous attention to detail in the interior design showcased a commitment to guest comfort.

Impeccable Cleanliness: Cleanliness is a top priority for me, and I was delighted to find the service apartment spotless upon arrival. The housekeeping staff maintained a consistently high standard throughout my stay, ensuring a hygienic and welcoming environment.

Warm and Attentive Service: The staff at La Tamara Stay exemplifies the true meaning of hospitality. Their warm and attentive service added a personal touch to my experience. From check-in to check-out, every interaction was met with a genuine desire to make my stay as enjoyable as possible.

Well-Equipped Kitchen: The spacious kitchen, equipped with plates, kettle, glasses, and a fridge, is a valuable addition for guests.

Convenient Location: La Tamara Stay's service apartment is strategically located, providing easy access to Pondicherry's attractions while offering a peaceful retreat away from the city's hustle and bustle. The convenience of the location enhanced the overall experience.

Thoughtful Amenities: The service apartment is equipped with thoughtful amenities that cater to the needs of every guest. From high-speed Wi-Fi to comfortable seating areas, La Tamara Stay anticipates and fulfills the requirements of a modern traveler.

In conclusion, my stay at La Tamara Stay's service apartment was a delightful blend of luxury, comfort, and personalized service. I wholeheartedly recommend this accommodation to fellow travelers seeking a refined and hassle-free experience in Pondicherry. Kudos to the La Tamara Stay team, including Rajesh - Manager, Robert - Guest Relations Manager, and the dedicated housekeeping team - Archana, Deepika, Anjali, Sathya, Gomathi, Anand, and the night shift staff Akash, for creating a truly memorable stay! I eagerly anticipate...

Our recent family stay at La Tamara Luxury Service Apartment was far from the luxury experience we expected. While the apartment had some positive aspects, several issues significantly impacted our comfort and satisfaction.

The Good: The 3BHK apartment was clean, spacious, and well-maintained, offering plenty of room for our family. Covered car parking was a convenient feature, especially for families traveling with their own vehicle.

The Bad: Mosquito Problem: The presence of mosquitoes was a major issue. Despite being a "luxury" apartment, there were no mosquito repellents or nets provided, making it nearly impossible to sleep comfortably at night.

Limited Complementary Breakfast: The breakfast offered was extremely limited in both variety and quantity. The portions were insufficient even for one person, and there was no option to request extras. For a luxury service apartment, this was disappointing and inadequate.

No Basic Toiletries: Surprisingly, no toiletries were provided. This is a basic expectation for any accommodation, let alone a luxury service apartment. We had to manage without essentials, which was inconvenient.

Strict and Rushed Checkout: The checkout time was strictly enforced at 10:30 AM, with a reminder call at 10:25 AM. This call felt unnecessary and unprofessional, adding to the rushed and unwelcoming experience. To make matters worse, 3-4 housekeeping staff were waiting outside our door at exactly 10:30 AM, ready to start cleaning. This felt intrusive and disrespectful, leaving a poor final impression.

Lack of Basic Amenities: There was no tea/coffee powder or even a kettle provided initially. When we requested one, only the kettle was given. Such basic amenities should be standard in a luxury apartment.

Conclusion:...

La Tamara Luxury is one of the worst hotels I have ever experienced in my life. All the rooms were around 60 to 70 sq. ft. in size. When opening the room door, it would bang against the cot. There was no TV in the room, and when we asked for one, they said we needed to pay extra. However, upon checking the TV, we were shocked to see that it looked more like a tablet.

Additionally, there was no water can, no kettle, no towels, and no toiletries provided. Frustrated with the poor conditions, we decided to cancel our booking and contacted Goibibo customer care. They were supportive and sent an email for cancellation, informing us that it needed to be approved by the manager of La Tamara (TIE Groups).

When we approached the manager for approval, he was extremely rude, behaving in an unprofessional manner. He refused to approve our cancellation at the last minute, claiming that he would lose money and that there were no other confirmed bookings for the day. When we asked why there was only a common TV instead of one in each room, the manager, Mr. Rajesh, explained that due to irregular bookings and financial issues, they couldn't afford a private TV for each room.

In the end, they refused to cancel our booking and even deleted the cancellation email from their backend, falsely claiming they never received it. As a result, we did not receive any refund. The staff and the manager were extremely unprofessional and displayed very...