OYO Flagship 62160 Ms Hospitality — Hotel in Pune

My stay at this OYO hotel was nothing short of a nightmare, leaving me deeply dissatisfied with the overall experience. Not only was I overcharged for various undisclosed fees, but the hotel also failed to provide a proper GST invoice upon check-out, which is highly unprofessional. Here's why I strongly advise against booking with OYO:

During my stay, I was shocked to discover that the hotel had added several hidden charges to my bill, which were never communicated to me during the booking process. These additional fees significantly inflated the total cost of my stay, and it felt like a deceptive tactic to extract more money from unsuspecting guests.

To make matters worse, when I requested a proper GST invoice upon check-out, the hotel staff seemed indifferent to my concerns. Despite their promises to provide the invoice later, it never materialized. This lack of transparency and failure to comply with basic invoicing requirements is unacceptable and raises serious doubts about the hotel's integrity.

OYO's customer service was equally disappointing. When I reached out to address the overcharging and invoice issues, their response was slow and unhelpful. It was evident that they did not prioritize customer satisfaction or take responsibility for their mistakes.

Based on my unpleasant and overcharged experience, coupled with the hotel's failure to provide a proper GST invoice, I strongly caution against booking with OYO. There are numerous other reliable and trustworthy hotel chains available that prioritize guest satisfaction and adhere to transparent billing practices. Save yourself the frustration and choose an alternative option for your...

Friends please dont go to this hotel, extremely rude staff, you wont be able to tolerate their behavior. and this app where i book hotel is also not interest in customer feedback or complaints. after several complaint and calls still this hotel is been list with this website. the hotel staff say that these website and app list them at very cheap price. take the money from customer and dont pay the hotel so they dont serve.

its fault of website and the hotel both.

in my case i was on my work tour and alone with a situtation that i was no where to go no place and as it was weekend i was unable to find other alternative. they asked to pay as much as 3 times looking at my condition. when asked for my booking they said we dont obey those bookings and are not willing to serve at those price mentioned also. and said you may go whereever you want to complaint for the hotel or the website. they dont care. i was horriefied with the thougth that if it was not my work tour and if it was my family with me then WHAT WOULD I HAVE DONE.

SO GOD SAVED ME AND GAVE ME EXPERIENCE NOT TO DEAL WITH THESE WEBSITE AND HOTELS.

please dont...

while booking i was offered a Paid (Rs 200 extra) Breakfast service via the Fab Hotel call center, the location has NO kitchen or any services available.

The Service team at the welcome desk is rude, almost like they are doing us a favor. I was promised that the staff would pick up breakfast n deliver to my room by 8.30 am I reminded the staff at 8.15 AM n the food was NOT delivered by 9 am. Had to leave to work on an Empty stomach.

The rooms were clean(Ish) but the scent of cigarettes lingers in the room. The bed liner looks worn.

Other places a...