Capital O Emarald Hotel Near Albert Theatres — Hotel in Zone 5 Royapuram

We had booked 2 rooms early September 2018 to welcome some family members from the USA.|We booked in early to check the room status/conditions. The visitors arrived late at night.|The initial 2 rooms they gave us were VERY poor - the A/C was not functional in the 1st room and the toilet flush was NOT working in the 2nd room. The toilet was also very slippery and we had a difficult time to get out of it !!! They were VERY dirty !|After we complained, we were given 2 new rooms which were satisfactory. But they were not worth the price we paid for them. We have stayed in much better hotels in Chennai, for the same or lesser price !!!|The Front Office Manager was however helpful in this aspect and we appreciate his help very much.|The Restaurant was not functional too, except for the breakfast time. Food ordered during lunch and dinner time appeared to be provided from outside. |However the silver lining was, the 2 gentleman running the Restaurant were also VERY helpful and helped us with our food orders. We thank them too.|We were misled by their good ratings in the net. If we had more time in hand, we would have moved to another hotel.|The Management should look into this....

I have been a regular to this hotel for the last 4 years and will continue to be...||||1. Good affordable 3 star hotel near to the Central. The location is just walkable from Central station. Also the Park and Park town railway stations are also very near. The connectivity is available to any point in the city.||2. The complimentary breakfast is very good and the rooms are well maintained. ||3. The in house restaurant offers you a very wide selection of foods and all made very tasty.||4. Clean beds, toilets and Despite being at the busiest location, the rooms are very silent. ||5. Centralised AC makes you feel comfortable at any place in the room.||6. Hot water at morning and night.||7. Excellent room service and responsive staff.||8. You can check out the room, but can still leave your luggage in the hotel security and collect it back later. ||||I would recommend anyone visiting Chennai to take rooms here. Its affordable and...

Guys dont believe on website atoll. Hotel is totally different from one shown on website. Google gave this hotel 1 star and sure google is right about it. Rooms are small and washrooms are worst. ||I recommend every hotel not to book this hotel . ||My room was smelling bad so I requested its Reception people to change room. After 2 hours and 6 calls , room service person came to our room and told us rudely that they cannot change room as all rooms are same. After lots of request we got in touch with GM Mr. Elango. In starting he listened to our problem and after listening said same thing. ||On decision of checking out from hotel he started shouting on us and said he dont care about guest. make it sure we pay before check out. ||I request all travellers not to check in...