Fraser Place Setiabudi — Hotel in Jakarta

Review for Fraser Place Setiabudi (27/8/2024 - 30/8/2024)

Cleanliness: 
The apartment was generally clean and well-maintained. The housekeeping staff did a good job ensuring the living spaces, bathrooms, and kitchen were tidy. However, there were a few minor areas that could use a bit more attention, such as some spots on the kitchen countertops and a bit of dust on the bedroom shelves.

Room: 
The Premier Three-Bedroom Apartment was spacious and comfortable, with enough room for the five adults in our group. The layout was functional, and the furnishings were modern and stylish. The twin and king beds were comfortable, though the bedding in the twin room seemed a bit worn. The apartment had a nice view from the 19th floor, but it did come with the downside of noticeable traffic noise, which was somewhat disruptive during the night.

Location: 
Fraser Place Setiabudi is conveniently located, with easy access to various dining and shopping options. The surrounding area is lively, but it can be a bit noisy, especially given the traffic on nearby roads. Despite the noise, the location is central and provides a good base for exploring the city.

Breakfast:
The breakfast provided was decent with a good variety of options to start the day. There were both local and international dishes available, and the quality was generally good. However, the selection could benefit from a bit more variety, and the breakfast area could become crowded during peak times.

Overall Rating: 
Overall, Fraser Place Setiabudi offers a solid stay with spacious rooms and a good location. The noise from the traffic on the 19th floor was a drawback, but the cleanliness, comfort, and breakfast options were satisfactory. It’s a good choice for travelers looking for a comfortable stay in a...

This is the third time that we chose this hotel for our staycation since 2018.

Normally, we would rate this place outstanding in terms of hospitality and facilities. But this time my family and I were surprised that this place has turned into a disappointment.

The security officers were overwhelmed in the front lobby parking area. Several arriving guests had to wait for 15-30 minutes before they could park their vehicles due to the shortage of parking space. Basement parking is available but the guests have to check-in or upgrade their guests' cards before they could enter the basement parking. So much for efficiency.

The room is great - but not properly cleaned and sanitized. the floor was clean but sticky when we checked-in and there was an unpleasant smell coming out from the master bathroom. We checked, and the smell came out of the drainage sinks under the bathtub and shower area. oh, and the shower drain was clogged too.

The remote tv was not working. I guess it ran out of battery. The electric stove in the kitchen was malfunctioning so we could not cook our meal. We called the front-desk and they replaced the stove in no-time. Thumbs-up for this one.

The swimming pool is always booked since we arrived. I know that this is Covid-19 protocol that this place must follow, but, we were neither given any advance notice that this swimming pool's capacity is limited to 10 guests, nor any suggestion that we could book the swimming pool in advance for this matter. As a result, our children could only swim for less than 1-hour throughout our stay; and the next available slot is 1-hour after check-out time. what a joke.

Respectfully,

Basuki Room 2301 15-17...

A good service apartment in Jakarta. The facilities are complete and the service is as 4-stars hotel standard. Room and Bathrooms are clean and very spacious. The 2 bedrooms apartment is very good choice if you go with family/friends. The kitchen is also complete with cooking and dining utensils.

One thing that might be improved is the parking and entrance procedure for those who drive and want to check in. The security was not helpful and tend to be rude when I wanted to check in and tried to park my car in parking lot in front of the lobby. They kept saying that I could not park my car there and need to go to basement. But to go to the basement, I need to check in to get the access card. So, how I could get the access card if I could not leave/park my car in the parking lot in front of lobby to check in?

After check in, I have to go out again to the street, and re-entry from the main entrance to get access to the basement parking lot. The security there was also unfriendly and harshly asking where I want to go. He just went soft when I said I am staying there.

The parking lot for Fraser Place is in the basement and joined with their apartment. The assigned area for guests is quite far and fuzzy. They also close the entrance door to the lift at 10pm. So beware that if you park in Basement 2, after 10pm you will need to have a very long way to the lobby area.

The receptionist was also not accomodating my complaint regarding this well. Perhaps, it is just a common issue that most guests complain about. It was such unpleasant entry and check in experience for me, considering the standard that the place should give. Yet, the place and facilities...