Swiss-Belresidences Rasuna Epicentrum — Hotel in Jakarta

Its horribly hideous.. i travel a lot and have never experience anything like it. Check in wasnt difficult but staffs are not as friendly as they should be.. no smile, no welcoming gesture, nada. But at least they did their job fine.. after some time they allocated me to a room, and i went up the elevator. Building is dilapidated, you can see how poorly it was maintained. When i tried to enter the room, it seems like the key is working but the knob wont open, after several attemps, we found out that the knob isnt properly attached and we need to repositioned it to fixed it.. finally it opens. Room was quite spacious, big windows, great natural lighting.. but it was unacceptably dirty.. the pillow seems like someone used it already, it seems like they didnt change the sheet? Im not sure but at that point i convinced myself that would be unlikely.. but then i saw stains on the pillows, like it was coming from some kind of food cos there was a texture there in the stain which im sure it would be cleaned properly were they were washed. Its hideous.. i havent stayed in any hotel like this since forever. And not to mention the price is not like its super cheap (even its still not acceptable in cheap hotels as well). It's still comparable to many good hotels out there in jakarta. Worst value for money. Then the problem did not end there. When we checked out of the hotel, we were asked to pay the parking fee. I told them that we registered our car when we checked in and they keep saying otherwise. I expect them to take care of the problem for us, but instead they recommended us to go back to the receptionist again and sort things out ourselves. Its bothering to do so since we already register our car when we checked in. Arriving at the receptionist, the staff there told me that our car is already registered, then i saw another guest with the same problem with me. It took them some time to settle things out then back at the exit gate, i confronted the guy and he admitted the system is new and is problematic.. if so, have some flexibility.. i hate the idea that they know their system is problematic but it was the guests who need to take the hassle of going back inside to settle things out. No complain for the location, its easily accessible,...

Room: Stay (1 night, 27-28 June 2025) Booked a twin non-smoking room, but provided with a double bed, smoke-fragranced room at Level 16. The bed was two twin size beds embedded to one. Went up to Level 16 but found out that the key was not working (not updated whatsoever) and had to ask the security to assist. The room showed that it was not well maintained. Many stains on the beddings and the towels - like what it is??? Beddings were not properly tucked in and seemed not properly sized, and so, it didn’t cover all the surface of the beds.

No bath robes for non-family suite rooms - so bear yourself especially if you wanted to go out for swimming.

P.S. The beverages in the mini fridge shown in the video were not provided by the hotel.

Bfast: Breakfast buffet was super disappointing. Went down at around 8AM but most foods were gone (they didn’t seem care enough to refill). Have to ask multiple times for the fresh milk to be refilled. No sausage. No fruits (fruits were gone and then again no refill). Very disappointing. Staffs were somehow not assigned for each station so messy plates and foods were not well taken care of.

Such a very unpleasant experience for a Swissbel-managed property.

Note: PLEASE DO INCLUDE NON-SMOKING SIGNS. THERE WERE PEOPLE SMOKING AT THE SIDE OF THE POOL (EVEN THE STAFFS). Parking space is a bit small. For the price of ~IDR1 mio, the room, amenities and services could have...

This is the most low-maintenance hotel I have ever stayed in. The room had a dusty smell and the furniture, bedsheets, and toilet were all very worn out. I stayed 3 nights at this hotel. On the first and third night, there was a sudden blackout when I was taking a bath. I had to call the receptionist to request a technician to fix the electricity. The aircon was leaking badly and the lights were flickering. There were ants and mosquitoes; the fridge and toilet door were broken. The access card was repeatedly not working on the 2nd and 3rd day. So I had to go back and forth to the lobby to change the card.

Since day 1, I had asked for a room exchange, but they told me that they had to confirm it first before they could get back to me. However, I received no response from the hotel. On the 2nd day, I went to the lobby to report the access card problem and asked for an exchange again, but they told me that I should have asked for it earlier in the morning. And they would ‘again’ check for the available room and get back to me. But still, there was no follow up from them until my last day of stay. To rate it as a 4-star hotel is utterly an overstatement. This is at most a...