Penida Krusty Hill — Hotel in Nusa Penida Subdistrict

Worst hotel I've ever stayed in my life. Before arriving, there's no way of contacting the hotel. WhatsApp number couldn't get through. I tried calling the number in the confirmation email but the number has been disconnected. I tried sending emails but no reply. I was anxious before arriving.

Once I've arrived, they brought me to the room and to my dismay, there's dust everywhere, in the cupboard, in the kettle. The hut wasn't sealed so anything like bugs can enter. It was so scary at night when something ruffled through my things, I could hear movements, don't know if it's mouse or lizard. In the morning, there's dead cockroaches.

Cupboard doesn't even have hangers. I went to ask for it, but the person cannot understand English. I pulled up a picture on my phone and he just said no. Breakfast was just left at the porch with loaves of bread, few eggs, banana and dragon fruit. There's no juice or coffee. I don't know what to do with the eggs, do I eat it raw or I have to cook my own breakfast? Nobody was there at the kitchen.

Bathroom was the worst. Cracked tiles, no hot water, body shampoo and shampoo not even filled up. Water tastes like salt. The sink tap was all rusted, door knobs as well. I felt dirtier after I showered.

The only thing that worked well was the aircon. Bed and sheets are clean. I've paid for 4 nights and there was no refund given. No apologies. The staff just asked me to WhatsApp the owner of the place, he's not even there to help.

I would have given -5 stars if I can. The next morning I couldn't wait to leave that place. The pictures online doesn't do justice, there's no view at...

VERY VERY TERRIBLE STAY HERE WITH KRUSTY. I am disgusted by this accommodation and am appalled by how the establishment is still running. I booked 2 rooms with Sanctum dive under Sanctum Resort and was being heavily shortchanged with 1 room at Sanctum Resort and another room with Krusty.

I tried to be open minded and accepted the arrangement as Sanctum was full (they shouldn’t have confirmed my booking if sanctum was full). Upon returning to my room in the 1st evening, we realised that the toilet stinks of PEE all over. We tried washing down the walls but it didn’t help at all. The main light in the room was also faulty, did not work and the room was super dark. Doesn’t help that the bed had this black powdery residue and lots of dead bugs.

I requested for the coordinator to move me back to Sanctum resort but they were on full house so they suggested that they changed out a better room for me. On day 2, I was terrorized by the smell of farts lingering throughout the room instead, beds were still dirty with dead bugs and even worse this time round, a Gecko was literally hiding on top of the room. I couldn’t sleep the whole night in fear that it may come down. The staff tried to catch the gecko but failed terribly. Overall it was really a traumatizing experience for me, I DO NOT RECOMMEND staying...

Worst ever stay of my life.. never ever pick tis place. 1.There was RAT in our room which was active all night.. worst nightmare.. we cudn sleep nor change our room midnight 2.when approached property caretaker he knows only local language and was least bothered to address the concern or do smthin abt it. 3.we had booked with breakfast we were told it will b available from 8 Am.. but the caretaker made us wait saying 10 more mins till 9 and we hd to leave even day time hard to find caretaker forget at night.. when we ourselves decided to chase the RAT out.. found tat it was its permanent place.. (see pics) No body wash.. when we asked for refill they din hav stock. 7 Bathroom was not clean even after asking to clean it.. nobody even bothered to clean it. 8.Trust me you have much better options within 2 kms When u r coming to Bali for vacation just for few bucks don pick tis place and spoil ur day/vacation or mess with ur days plan which happend to us. 10.NO HOT water at all.. even if u get drenched in rain (which could happen anytime in bali) you hav to end up taking...