Hilton Dublin Kilmainham — Hotel in Dublin

Great hotel, nice location, clean, modern, excellent facilities and with fab service. We stayed here for 2 nights and I chose this place, as the location wasn't right in the centre but close enough to jump a cab in or drive into town. There is secure parking on site at 12 euros a day for guests. You can come in and out as much as you like, but need to get your ticket validated each time you do, so that the machine doesn't think you need to pay for your parking at each exit. There were plenty of spaces although there is a height restriction due to the low ceilings in the parking garage. Our check in was smooth and quick with all staff being nice, polite, friendly and professional - we couldn't find a bad word to say about any staff member! You have to insert a room card into the elevator to reach the actual room floors, but can get from the parking floors below up to reception without (a nice security feature). The hotel is large, with a lovely restaurant/bar & a great breakfast area. All areas are spotless & well appointed feeling modern yet comfortable. We unfortunately never got chance to try out the spa or hydrotherapy pool (which looked fab) - maybe next time!

We had booked a suite with balcony (as wanted a little splurge as a treat) and it was excellent! Plenty of space, a large wardrobe, nice seating area, massive bed and a nice bathroom - not to mention the huge balcony with nice views across the city facing south. There is a nice little coffee machine, a fridge, wine glasses and bottle opener in the desk area (and a tea tray with kettle tucked away in the wardrobe). The comfy armchairs are great for having a cuppa in the morning once you get out of the large comfy bed! The bathroom is well laid out and ours had both a freestanding shower cubicle, plus a bath which has a shower head on too, and a nice sink/vanity area. There are a couple of nice waffle robes and slippers included for folks to use. Just one thing (and this was only probably due to the excessive temperatures that we were getting which are pretty unusual for the UK & Ireland) was that the AC unit wasn't as robust as most we have experienced in lots of US hotels, but then as I say, those hotels in super hot areas such as Utah, Arizona, Nevada etc need to have AC blasting to battle the standard heat. It would've been welcome though if we could've just kicked it up a bit more and got the air a bit cooler but it wasn't uncomfortable, just not icy like I enjoy it! lol!

Room service was excellent quality at a decent price. We had a couple of burgers the first night, which were served with fabulous home cooked chips and some nice condiments (and I was so busy enjoying them, I never even stopped to snap some pics!) and then the second night had a steak sandwich and a chicken burger - again both with nice sides and were both fresh, tasty, hot and delivered quickly. We even opted for having our breakfast delivered up on our second morning (we had selected for a bed and breakfast package and so only had to pay a supplemental tray fee for delivery to the room). The breakfast was fabulous too! There was lots to choose from in the buffet downstairs (along with some 'to order; items like omelettes etc) including cooked full-Irish items, a great continental selection, plus fresh fruit, oatmeal, smoothies, yogurts and juices etc. We are always satisfied with the Hilton breakfasts wherever we travel and this was one of the best we have had. Even when delivered up as room service next morning, it was fresh and perfectly cooked - the scrambled eggs were to die for! We wouldn't hesitate to stay here again, or recommend this place to our friends and family should they be visiting Dublin. An excellent...

(I actually stayed here in mid-July of this year, but am finally getting around to my review.)

My girlfriend and I did not intend to stay here. We had originally booked a room through Booking.com at some guy's rental, but we arrived to learn it had been double-booked. Suddenly, we had to find somewhere new to stay for three nights. We checked Google and saw this hotel was just a mile away, so we hoofed it there and hoped they would have a room available.

After the initial stress of learning that we did not have a place to stay the night (and this was our first day visiting Ireland), walking into the lobby of the Hilton immediately provided a sense of relief. We asked if they had any rooms available for the number of nights necessary, and they did indeed. The amount we had to spend was a bit more than I fancied spending on the very first night of our vacation, but when taking into account the refund from our double-booked rental + the niceness of the stay, I really had no complaints about the price thereafter.

Our room as a couple floors up, and there was not much of a view (the window looked out on the street but was kind of grated), but the room itself was so cozy. We had two beds, a big TV, a modicum of cooling, and spacious bathroom. Actually, my one complaint, in retrospect, would be the shower/bathtub. Is it an Irish thing to have an open tub such that the water splashes all over the bathroom floor? We couldn't quite understand the logic of that, but anyway, the shower itself was so nice.

The location was ideal. I might have complained that it was too removed from the city center, had I not visited the city center and seen how too-much and too-filthy it was. Compared to that, this area was quite serene, and just a short walk from IMMA, Kilmainhaim Gaol, and the wonderful wonderful Phoenix Park.

Everyone we interacted with in this area was very pleasant, and I am grateful that the Hilton had a room available to us. Oh, and the breakfasts at the hotel were really just perfect. I had no desire to grab breakfast anywhere else, because the food here was...

Really disliked my stay. At check in, I wasn’t recognized as a Hilton member, was given no information about breakfast or fitness facilities, and when I paused for the overview the person replied “do you have questions, or what?”

Ok- so I go up to the room. 3 flies buzzing around. Very little hot water and the AC was not functioning properly. Despite having it on- room remained around 26 degrees throughout the stay.

In the AM - I say “good morning” to desk attendant, she doesn’t even bother to respond back. The gym was playing painfully loud rap music which actually hurt my ears during the workout. I believe this gym is open to the public too. Overfilled garbage cans and too many peel and stick motivational quotes everywhere you looked. It felt dirty.

At checkout, the attendant barely said a word to me and did not ask if I enjoyed my stay.

Stay anywhere else in Dublin. This was an amazing property 10 years ago (loved my first stay here) but it is NOT anymore. Also, a cab on a Sunday to the airport from this hotel is 60+ euros, and don’t expect the staff to help you set that up. They don’t want to be bothered. I’ve been traveling nearly 3 weeks and a little kindness goes a long way. I don’t want to deal with staff attitudes and personal problems when I arrive at a property. The management needs to reflect on the emotional intelligence of their staff. This is the hospitality industry and sorry, this experience was unacceptable. Probably the worst stay of all five countries I hit on this trip. I was SO happy to leave there....