Hotel Astoria — Hotel in Alberobello

Tui UK booked this hotel for us to stay in during our Puglia - Hidden Treasures of South Italy tour. I have looked at the pictures on this page and quite frankly did not recognise the hotel and the lovely, cooked breakfast is certainly not what we experienced.|The room was very tired and need of decorating, there was a large stain on the ceiling, chips, and dents in the plaster on the wall. Neither the air conditioning, fridge or the safe was working, we discovered the safe had no batteries. When I went to the bathroom the door handle fell off on the outside. The lights didn't work, and the room looked far from inviting. We were given another room on the 2nd floor, which was a little better, definitely had been decorated but still the air conditioning didn't work. This is not a 4-star hotel as advertised in TUI information, and it would be hard pushed to be two stars.|The location however was very good and very close to the main town, and we were able to walk and enjoy Alberobello from this site. I do not recognise the breakfast pictures; however, we did not receive or see any sign of a cooked breakfast at all. We had tinned fruit croissants and jam nothing savoury.|The bar was rarely open and a few of the staff were friendly but some of unfriendly and a surly.|I am shocked that TUI represent this hotel and disappointed that they have not seen the deterioration which the current pictures fail to show. Some guests received water in their rooms, but we did not and there was not a sign of Coffee and tea facilities in the rooms which we thought a 4 star would provide.|If you’re looking for cheap and cheerful this hotel is a great little location coming up at £87 ppn, but we paid TUI £1500 each for our trip and were promised 4-star...

Rooms were clean and good security. However, it shouldn't be 4 stars because there were no coffee & tea facilities, no slippers, no robes in the room and you get the basic amenities (bed sheets, soap, towels and free water bottles) though wifi was not too bad. They were happy to give us hot water from their dining area and used our own tea bags. This reminded me of our stay up in Cinque Terre's Hotel Margherita (Monterosso) which was rated as 3-1/2 stars only. ||||I must admit that they were short staffed but friendly and helpful except for one staff during breakfast in their dining area. I didn't get his name but he used the same light cream yellow short sleeves shirt and with eyeglasses on for the 2 mornings we were there. We noticed that he introduced himself to every table and offer their machine made coffees but when it came to us he just told us about the tea & percolated coffee on the table beside the fruit juices. We felt that we were discriminated of cafe style coffees. Also, he was not friendly at all and not smiling at people like us with different country origin. Well, he should not be on the hospitality industry if he has a problem with people of different races.||||So glad another staff member named Giuseppe came the next breakfast day and introduced himself to us offering us latte machiatto coffee to try. It was a lovely hot drink for breakfast. It does really make a difference if staff are friendly and...

Rooms were clean and good security. However, it shouldn't be 4 stars because there were no coffee & tea facilities, no slippers, no robes in the room and you get the basic amenities (bed sheets, soap, towels and free water bottles) though wifi was not too bad. They were happy to give us hot water from their dining area and used our own tea bags. This reminded me of our stay up in Cinque Terre's Hotel Margherita (Monterosso) which was rated as 3-1/2 stars only. ||||I must admit that they were short staffed but friendly and helpful except for one staff during breakfast in their dining area. I didn't get his name but he used the same light cream yellow short sleeves shirt and with eyeglasses on for the 2 mornings we were there. We noticed that he introduced himself to every table and offer their machine made coffees but when it came to us he just told us about the tea & percolated coffee on the table beside the fruit juices. We felt that we were discriminated of cafe style coffees. Also, he was not friendly at all and not smiling at people like us with different country origin. Well, he should not be on the hospitality industry if he has a problem with people of different races.||||So glad another staff member named Giuseppe came the next breakfast day and introduced himself to us offering us latte machiatto coffee to try. It was a lovely hot drink for breakfast. It does really make a difference if staff are friendly and...