Hotel Premier & Suites — Hotel in Cervia

We’ve stayed in Executive room for August, 3-17.||In general – this reminded me of a 3-star hotel in Turkey 12 years ago in everything, except prices.||||The most disappointing facts were:||1) There is no sea view in the hotel because it’s located on the second line. Waldorf is situated straight in front of it – so that you can see 5 meters sealine on the left (between Bellittini hotel and Waldorf) or 15 meters sealine on the right – between Waldorf and Palmes;||2) There are 3 swimming pools and 2 restaurants right below any room with the so called «seaview» with lots of people swimming, playing, serving tables etc all day long;||3) I would highly recommend you the second choice (15 m line in rooms situated on the right side on sea direction) because an extract hood of the restaurant in Bellittini (left side) works so loudly that it’s totally impossible to spend time/speak on your balcony. Besides this, you can also see the smoke coming out of it and sailing in front of your eyes on the 4-th floor. And one more detail: regardless the side you choose you can only see the sea if you are standing on the balcony but not sitting, because barriers are made of whole concrete with no spaces between. ||When we asked to change the room (we were first accommodated on the left side, near the Bellittini Hotel), a guy on the reception told us that there were no rooms due to high season and offered us one in Waldorf for 1000 euro more for a stay. We said that would think it over and after a terrible evening full of noise again came to the reception asking for another room. It suddenly turned out that there was a room on the 3rd floor, on the right side so we happily moved. But it still remains unclear why they first offered us only a room with 1000 euro extra charge;||4) Wi-fi connection is poor even in the room – I’m not talking about the balcony or moreover the beach. The best signal was in a bathroom, so if you need to upload something – welcome!||5) The hotel strongly needs renovation: there were old carpets on the floor, cracks on the walls, all the surfaces in the room were sticky (and I really don’t want to know why), the wooden floor on the balcony was partly broken – I even got a splinter, furniture was shabby;||6) Staff don’t speak English – except a few on reception and in the restaurant;||7) Indicator “Do not disturb” on the door means nothing – somebody still came inside the room in spite of this sign being “ON”;||8) We found a piece of metallic wire in a baby’s veal chop during the lunch in the hotel’s beach restaurant – this killed our 2 next days because we were frightened that our 1-year old daughter could swallow a part of it and all the possible consequences;||9) Clothes after the hotel laundry smelt like you were bathing in a washing powder – I guess they forgot to rinse them;||10) Rooms are cleaned twice a day – but the second room keeping is between 9 and 10 pm, which is definitely too late for families with small children;||11) One of the worst thing was an evening entertainment. Every night we had to hide in our room starting 21:30 and till midnight because it was very close to the building (as there is no hotel territory at all) and so loud that it was impossible to sit outside. My daughter even couldn’t sleep although we always closed the balcony door and drew the blinds. ||The hotel management doesn’t appreciate clients’ privacy at all. The only evening when we could sit on our balcony and drink some wine talking to each other was when it was heavily raining all the day – and that was the best evening despite the rain and cold. ||||Based on the above mentioned the best area in the room became the bathroom – it was the quietest place with the wi-fi working. But, I beg pardon, they installed the most inconvenient toilet bowl I have ever tried – it was square ||||Also, guys, be prepared to pay for:||1) Room service: 10 euro (e.g. if you only want to order a club sandwich, which by the way costs 18 euro and there is even no grilled chicken breast inside – please pay 10 euro them to bring it to your room);||2) Sun umbrella on the hotel beach: 250 euro for 2 weeks.||||As positive moments I could only mention the selection of fruits and berries for the breakfast (at the same time the bread was always stale) and a trouble-free check-out procedure.||||As a conclusion I couldn’t recommend this hotel to people got used to a 5-star hotel comfort, privacy, who want to enjoy silence and sea view in evenings – to be honest I wouldn’t recommend...

On arrival we were given the wrong room. We booked for an executive sea view room. The hotel manager was not available or the receptionist, a kind assistant did his best to help. It was a late arrival and we just wanted to rest but it took an hour to set into a room to only find out the aircon wasn’t working properly. It got fixed in the end. We were kindly offered water for the inconvenience and was promised a free room service for breakfast. In the morning when we was checking out, the receptionist told us we need to pay for the water. Tried to tell her it was complimentary but she insisted we pay. (32 euros).

Another major issue was the bathroom. There are no showers, only a high bath with jets. The bath was soo high, I needed help to get in incase i slipped. When you put the water on, there are no clear signs which is hot or not, hot water was sprayed on me which almost burnt me. You can not get in the bath if you are short or have a bad leg. The bath needs steps to get in. I had to ask my partner to help me get out of the bath. I’m fairly young and I would be very worried for anyone older or someone with a bad leg etc. How the hotel owner ignores this accident trap is beyond me.

In addition, the hotel needs to improve on their staffs English language. I asked for a tooth brush, I got a comb, I asked for cup, I got cotton wool.

The beds were very uncomfortable and no complimentary water in the rooms.

We did not enjoy our stay and definitely won’t be returning. I actually wasn’t going to write a review but the lady at reception was rude. Really needs to be more understanding and not argue with guests over water after all the inconvenience. The hotel owner really should care more about this guests. Change...

My room was called "Diodema" which was a premium suite. So here are my thoughts...||The room:|Pros:|+The maids came early and cleaned everything up quickly|+at 7pm maids quickly changed towels, etc.|+big rooms|+unique bathroom desings|+jacuzzi (wow!!)|+big terrace with tables and etc.|+comfy beds|Cons:|-there are doors made of glass, be careful|-sometimes the water from jacuzzi goes away (literally)||Hotel overall:|Pros:|+great service|+rich breakfast|+you have an access to pools of partners|+you can sit outside on comfy chairs|Cons:|-At the hotel's partner restaurant, it was quite annoying how 4-8 waiters were around us and every 5 minutes coming up to our table.|-even though the partner hotels are on the same street, still sad that there is no pool in the hotel.|-on breakfast, pancakes are cold so do not forget to heat them (more like a tip, not a con)|-the wifi is really slow and you cant use it||The beach:|Pros:|+Close to hotel|+Restaurant and big choice of ice cream|+many spots|Cons:|-the food in restaurant is average, piadina and pizza are likely to be heated up from those frozen ready-to-go food from the supermakets. (Check out restaurant at the beach 297, great food|-well, no wifi at all|||Ok, so before you go:|-get your own 4g wifi modem|-for food check out Bagno 297 (they have good wifi)|-keep in mind that there is no pool|-for supper, check...