ARK Hotel — Hotel in Verona

Poor communication. Holiday experience was not as described. Shambolic, we booked this holiday as it was from Bristol. But the Airport was changed to Stansted. Then flights changed but we were not informed by Newmarket or Miles-Morgan ( who are useless). This resulted in additional time off work and night prior hotel costs being incurred (we still haven’t received the goodwill gesture promised Mid December). Also a 3 hour drive each way which we did not want. Lots of communication regarding these issues but very poor objection handling skills demonstrated by Newmarket and Miles Morgan travel. To make matters worse the “Gala Christmas “ experience simply did not happen. The Ark hotel which is located outside Verona, did not meet the expectations of many of the traveler's billeted there. No menu (apart from the pre-set Christmas offerings which really were cooked to school dinner standards), no room service, no soap, no water in mini bar, only one welcome tea and coffee in room (this is a policy) and we had to argue for more, no spare blankets, 1 spare pillow ( which were much needed as the pillows were flat). Although we were provided Ark slippers which was odd and an irrelevant gesture, ||Absolutely no festive atmosphere in the hotel with most of the guests incurring additional costs eating out just to get out of the minimalist, Ikea showroom reception and rooms. This holiday went wrong from the start with poor planning and communication, nobody willing to really own the problems, a very average hotel which by my wide travel experience is barely 3 star and no where near 4. Our dreams of a great Christmas experience were dashed as a result. Well done to corporate business UK, more customers duped, sold a dream, paid top buck but really, really poor value for money. The saving graces of the experience were Verona, Lake Garda, The Italians, who really do know how to provide customer service, and Luca the Newmarket rep who was really good with the old folk who had mobility challenges . Will never book with this wannabe coach company again.||Date of experience: 22...

Poor communication. Holiday experience was not as described. Shambolic, we booked this holiday as it was from Bristol. But the Airport was changed to Stansted. Then flights changed but we were not informed by Newmarket or Miles-Morgan ( who are useless). This resulted in additional time off work and night prior hotel costs being incurred (we still haven’t received the goodwill gesture promised Mid December). Also a 3 hour drive each way which we did not want. Lots of communication regarding these issues but very poor objection handling skills demonstrated by Newmarket and Miles Morgan travel. To make matters worse the “Gala Christmas “ experience simply did not happen. The Ark hotel which is located outside Verona, did not meet the expectations of many of the traveler's billeted there. No menu (apart from the pre-set Christmas offerings which really were cooked to school dinner standards), no room service, no soap, no water in mini bar, only one welcome tea and coffee in room (this is a policy) and we had to argue for more, no spare blankets, 1 spare pillow ( which were much needed as the pillows were flat). Although we were provided Ark slippers which was odd and an irrelevant gesture, ||Absolutely no festive atmosphere in the hotel with most of the guests incurring additional costs eating out just to get out of the minimalist, Ikea showroom reception and rooms. This holiday went wrong from the start with poor planning and communication, nobody willing to really own the problems, a very average hotel which by my wide travel experience is barely 3 star and no where near 4. Our dreams of a great Christmas experience were dashed as a result. Well done to corporate business UK, more customers duped, sold a dream, paid top buck but really, really poor value for money. The saving graces of the experience were Verona, Lake Garda, The Italians, who really do know how to provide customer service, and Luca the Newmarket rep who was really good with the old folk who had mobility challenges . Will never book with this wannabe coach company again.||Date of experience: 22...

We stayed at Ark Hotel booking directly at the hotel in early July and, overall, found the experience disappointing. The room felt sterile and impersonal—more like a hospital room than a hotel. While it was clean, it lacked any warmth or character. The location also proved inconvenient. In the intense summer heat, it was too far to walk to the city center, so we had to rely on taxis for every outing in Verona.||Breakfast was basic and uninspired: cold cuts, pastries, scrambled eggs, and oddly, chopped-up hot dogs. All of the coffee was from a machine—surprisingly impersonal for a hotel in Italy.||The most upsetting part of our stay came when we had to leave suddenly due to a family emergency. We received a call at 2 PM that our grandson had been admitted to a pediatric hospital in Naples and needed emergency care. We rushed to the front desk to explain and asked to check out early. Despite the seriousness of the situation, the staff showed no compassion or flexibility. They rigidly enforced policy without any human understanding.||To add to our frustration, our room had never been cleaned that day. The hotel later claimed that the cleaning staff came twice and we refused service, but that is simply not true. There was clearly a miscommunication, and at no point did we decline housekeeping. We had fully intended to have the room cleaned for our stay that evening. |I The one bright spot was the front desk team at check-in, who were polite and helpful with general inquiries. Sadly, that professionalism disappeared when it was needed most.|We would not stay here again and cannot recommend it—especially to travelers who may need even the most |basic empathy or flexibility during an...