Such a poor experience unfortunately. A 3-year old toddler and a 7-month young baby greeted by a bugbear who tells them and other toddlers off for being children… We arrived at lunchtime and couldn’t go in, because our baby was sleeping in the stroller and apparently Italian law does not allow strollers in public museums. Same was evident in other museums we visited as well, but the whole staff in Castelvecchio were unwelcoming and we left only to come back later when the baby was awake. Prior to departing we asked at the front desk for our toddler to use the toilet, but we were told we could do so only with a valid ticket… Second time around later in the afternoon, the baby is awake placed in the pouch. As expected (and we strongly insisted that the toddler should have sat at the stroller) the curiosity of a 3-year old human brain knows no bounds, so we were constantly being told off by the museum staff for not holding him by his hand. Needless to say that we spent most of our time arguing with people who are apparently narrow-minded. Luckily, the elder gentleman -a gentleman at heart and at mind- with the beard at the top floor is a magnificent exception to the rest staff and insisted that we were still welcome to enjoy the marvelous art and showed us around, despite us being emotionally broken by the end of our visit. Not to mention, that my toddler was eventually holding my hand tight being overcome by despair at witnessing these scenes of abuse towards us. Families with babies and toddlers need to stay away to avoid harassment!