KANAYA RESORT HAKONE — Hotel in Hakone

Best Hotel in Japan so far! The staff provided exceptional service: attentive, personalized, and delivered with genuine warmth. We stayed overnight to celebrate my sister’s birthday and enjoyed a spectacular dinner at their in-house restaurant. Each course was artfully presented, blending exquisite flavors with meticulous detail, and the staff thoughtfully explained the inspiration behind every dish, elevating the entire dining experience. The private spa suite was another highlight, offering a serene oasis to unwind and relax after our meal. Every aspect of our stay felt tailored to perfection, making it a truly memorable celebration. For unparalleled luxury, culinary artistry, and hospitality, this hotel sets the gold standard. Can’t...

My husband booked this resort so I was a bit surprised upon arrival, because I was expecting a traditional ryokan experience. We booked a suite with in-room onsen. It was a spacious room much like a suite of a 5 star western hotel. Dinner was delicate French fine dining with great coffee and chocolate to finish the meal. 2 breakfast choices: western and Japanese. We picked Japanese and it was delicious. Other patrons were all Japanese adults. I guess this kind of westernised ryokan experience is more of a novelty for the locals to experience. Lovely place in itself but wasn't the traditional ryokan I...

Slow! Slow! Slow!

Rooms are new, not public bath house, place is exclusive to 14 rooms. Newly build and not bad design, very modern. Stay and quality of bed is good. Onsen is decent due to small tub in room. View barely anything.

Worse is food! DO NOT EAT HERE! Food not only is terrible, but service is very very slow, it take almost 1 hrs to arrive.. cold food not hot.. service is very bad in the restaurant..

If you want to come to eat here, I suggest better prepare...