Sengokuhara Bettei Fuga — Hotel in Hakone

Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin.||Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga.||Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process.||Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves.||No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too.||No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left.||Very poor hospitality compared to our first visit ||The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for.||If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga.||We will definitely not return again because the entire experience felt like we were "ghosted" by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast).||Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. ||You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night.||Other ryokans charged us lower and the service was impeccable. You need to,...

Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin.||Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga.||Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process.||Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves.||No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too.||No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left.||Very poor hospitality compared to our first visit ||The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for.||If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga.||We will definitely not return again because the entire experience felt like we were "ghosted" by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast).||Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. ||You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night.||Other ryokans charged us lower and the service was impeccable. You need to,...

I was looking for an authentic onsen ryokan experience when I booked this hotel. It is rather a small and dated hotel with small baths and mediocre western fusion dinner. Their service was great and I wouldn't complain about my stay if they had better pictures to show how small the bath tubs were.... The bathtubs were about 2.5 times the average home tubs (they looks pretty big in the pictures.) In the outside bath, I was face with a view of fences and the sound of cars driving 15m away didn't help either.|| ||We ordered the most expensive "kaiseki" dinner and expected a great load of amazing food you usually get at ryokans but what we faced was a western fusion with tiny potions of sashimi among everything else. Really, I would have had a second helping of rice if they gave us some pickles but no, there was no pickles.... When I order "kaiseki" dinner, I don't want to eat western food, I want to enjoy authentic Japanese meal and it'd be even better if they use fresh local ingredients.||To conclude, I would have booked another hotel if I knew what I was getting at the price they were charging. I'd recommend this hotel to the travelers who are not too keen to experience "ryokan" and travel within their...