Hotel Metropolitan Kawasaki — Hotel in Kawasaki

I stayed at this hotel for a period of 60 days(7May2025 to 5July2025), with breakfast vouchers included, at a total cost of JPY 1,135,000.

Considerations for Future Guests: If you book a room with breakfast included, please remember to request the breakfast vouchers from the front desk staff before proceeding to your room. Additionally, for guests who choose to settle payments on a monthly basis, do not forget to bring your keycard to the reception desk to have it updated accordingly. Otherwise, you will be unable to access your room. I stayed on the 5th floor, where there was considerable noise disturbance from crows and passing trains during the early morning hours. Guests who are sensitive to noise should consider booking rooms on higher floors. The stability of the Wi-Fi connection was inconsistent. Every weekend (Fridays and Saturdays), the connection slowed significantly, making it impossible to upload content to Instagram or Facebook. I encountered recurring issues on three occasions when ordering an omelet via the QR code ordering system, which resulted in a system error message. I reported this to the restaurant staff by showing the error displayed on my phone. I sincerely hope the hotel will address this matter more proactively. Providing a display screen for guests to monitor the queue status might be helpful (the McDonald’s on the ground floor could serve as a useful example). The amenity kit provided was generally satisfactory but did not include body lotion. I submitted an official inquiry via email, but the hotel declined and did not offer any alternatives or additional amenities. During weekends, the hotel is notably crowded, leading to delays and congestion when using the elevators (particularly on 2–3 July 2025). Moreover, breakfast service was often interrupted, with slow replenishment of food items. Most recently, on the morning of 3 July, I was offered a seat outside by the male restaurant manager, which in my view reflected inadequate management of guest seating and service efficiency.

Positive Aspects: • The hotel has an excellent location, situated near JR Kawasaki Station and Keikyu Kawasaki Station. Guests can conveniently access the property via Exit 34 from the basement level. • Security are well-implemented, as keycards are required to operate the elevators. • Facilities on the 3rd floor (accessible by keycard) include: ◦ Coin-operated washer and dryer machines, which accept both cash and Suica/Passmo cards. It is advisable to avoid Friday evenings, as the machines are typically occupied. ◦ A shared microwave, available for guest use. ◦ A shared iron, also available for guest use. Fitness Room: • Treadmill • Elliptical trainer • Exercise bike • Full set...

I was extremely satisfied with the room and facilities and recommended my friends and family to definitely stay here next time. However, your staff kept ringing the bell and knocking my door couple of times in the morning to ask for cleaning for their convenience instead of just ringing my room for this sort of non emergency matter. On 4th April 12pm, the person in charge told the cleaning lady to come in directly assuming nobody is here, despite the fact that the room was engaged which is totally unacceptable! I was in the middle of a meeting and this was totally embarrassing.

You have no written rules stating we should leave the room during your cleaning time so why would you chase the guests this way to compromise your schedule? We paid for the room and you should learn to respect guests’ privacy not to disturb by the door! Unless there’s an emergency or a natural disaster.

I’m a woman travelling alone. It’s common sense NOT TO answer the door if I didn’t request a room service. It’s scary to open the door to strangers. Should you have any matter, you should talk over the phone instead of just banging the door assuming the guest is available to open the door ANYTIME.

If I missed the call, just call again. You banged my door starting from 10am, even on 2 Apr! You should be educated if the guest don’t open the door, it means they are unavailable!!

By common sense you can think of what people do in their room for not answering the door! Bathroom, changing clothes, in the middle of makeup, sleeping, feeling sick, working remote, online meeting! I feel very pressurised and uncomfortable on the 2 Apr that a male staff was ringing + knocking + speaking Japanese outside while I was changing my clothes!!!

And imagine if the staff just opened the door straight away in that situation!

For matters like this, speaking directly by the door is your LAST option to communicate with a guest unless it’s emergency. I’ve been travelling to lots of countries, staying in uncountable hotels, they either have a ‘Do not disturb’ sign by the door or they always communicate over the phone instead of ringing the bell! It is very very disturbing and completely ruined my experience.

Other staff were all friendly and polite, working so hard to provide the best quality of service and some staff who are lack of common sense ruined the whole team. The way he apologised was unacceptable as he was making a lot of excuses trying to put the blame on me to get away things. You should train your staff properly!!

No I won’t recommend this hotel to anyone I...

I love this place. Hotel with the BEST service I have ever received.

This place opened in 2020 and is the best hotel in Kawasaki.

The rooms are quiet, the restaurant and cafe downstairs is great!, live music every Friday, big beautiful Sony tv with Chromecast that actually works, fast internet (150mbps!), location is right next to the Lazona shopping center and JR exit.

This hotel is probably the closest experience I got to being Mark Zuckerberg. Every morning after a comfortable 8 hour sleep, I wake up to a gentle doorbell with my breakfast. Steak, Maguro Bowl, omelette made to my specification, real smoothie to start my day. Please do add the 500-1000 yen to your stay for the breakfast. They normally cost 2500 yen and at this hotel, it's totally worth it!

Then I use their spacious high water pressure shower. Do some light stretches while I view the people outside going to work and then get to work in a quiet room with 150mbps. Today I decided to write this review.

The laundry room here is more like a man cave where you can hang out. Do work, play arcade games, print anything you need while your laundry is running. Laundry is 400 yen wash, 100 yen for every 30 mins of drying. Once again the laundry room is so nice, you'll want to work there and you can even order coffee there. Gym has 4 cardio exercise machines which is sadly, a lot in Japan.

Ok, the staff is amazing. Every time I come in, I swear 1-3 people will greet me and or keep the elevator door open for me. Each person seems to know my schedule. I was one time waiting for my latte downstairs and a hotel staff came over and asked what I would like for breakfast the next morning.

Everything is new and very...