Ramat Niseko — Hotel in Kutchan

FACTS AND EVENTS IN CHRONOLOGICAL ORDER||||I and my wife just returned recently from our Japan skiing holiday and we would like to share an unpleasant experience with an accommodation, Ramat Niseko (Ramat). ||||We booked a private twin-bed room for 6 nights over the New Year period from 27th December 2019 to 2nd January 2020, but only stayed 1 night.||||27th December 2019||||Upon arrival at Ramat in the afternoon, we were met by an unfriendly staff, no smile and gave the attitude that we were disturbing her. We found out that her name is ‘Tris’ or perhaps similar sounding names.||||We were shown to our room Villa no. 4 by ‘Tris’ which was wall-to-wall with the common bathroom/toilet (please refer to the photos attached). This common bathroom/toilet’s was right at our bedroom’s doorstep.||||When we booked Ramat via booking.com, we expressly stated that “We needed a quiet room as I have a medical condition”.||||Before we could say anything, ‘Tris’ went on in a rather defensive manner saying that it is a quiet room facing the mountain and there are no roads running through.||||At this juncture, we would like to point out that in their webpage, they mentioned: “Room facilities ........ ‘shared bathroom’; the next line in a different bullet point – it was under room facilities which stated ‘toilet’. ||||This could give the impression that the bathroom is shared but there are basic toilet facilities in the room such as a basin for washing up.||||Upon query, ‘Tris’ said that their bathroom and toilet are together. Therefore, they are both shared.||||Our response was then why not state explicitly that it is shared bathroom and toilet, instead of stating “shared bathroom” and in a separate line of the webpage stated “toilet”.|| ||We believed that our message of needing a quiet room/medical condition was well understood by Ramat and we did not expect our appointed room would be wall-to-wall with the common bathroom/toilet. It is noteworthy that there are 3 other villa private rooms that should not be wall-to-wall with the common bathroom/toilet. ||||We immediately raised our concerns about the wall-to-wall common bathroom/toilet as our previous experiences have informed us that it would be noisy, shower noise, water pumping system etc.||||‘Tris’ retorted that the owner had slept in the room and did not hear any noise.||||That night, we heard other guests walking to and from the common bathroom/toilet, opening, closing and sometimes slamming the toilet door, water pumping noise, and the other usual noises when the bedroom is located wall-to-wall with a common bathroom/toilet.||||Moreover, the flooring is made with some “hollow wood-like” material, and therefore amplifying the noise of the footsteps whenever someone walked to and from the common bathroom/toilet. ||||Needless to say, I had a sleepless night.||||28th December 2019||||In the morning, we packed our luggage and checked out.||||We requested ‘Tris’ to provide a receipt that we have checked out and that everything is in order.||||‘Tris’ flatly refused and said rather rudely that Ramat does not issue any receipt for guests when checking out.||||After I insisted, she finally half-printed and half-handwritten a receipt of sort without putting any reference of the person writing it. ||||Upon request, she wilfully refused to put her name on the paper.||||‘Tris’ then raised her voice “I am frustrated about the situation, I am caught in the middle”, and proceeded to abuse me and my wife with words such as “silly” about asking for her name.||||I had no choice but to raise my voice in response in order to stop ‘Tris’ for the uncalled-for attitude by pointing out that we were frustrated too. No sleep, difficulties finding other accommodations during the New Year period in Niseko.|| ||After some unpleasant drama, ‘Tris’ finally put a name there, which was not ‘Tris’ but Patricia Nannington. ||||Of note, ‘Tris’ sarcastically asked us whether we wanted to check her identity card.||||It was stated in our booking that transport will be provided to and from Ramat to the Welcome Center in Niseko.||||Subsequently a man came up, claimed he is the owner Alan, and will take us to the Welcome Centre.||||Before doing so, the first thing he did was to raise his voice in a threatening manner “You want a war, you will get one”. ||||During the journey to the Welcome Centre, his words were much more abusive and menacing in a bullying manner such as those below:||||“I have special connection with the local police”. Puzzling! ||||“I have successfully asked booking.com to blacklist three of my guests”. ||||“You will not get any refunds”. ||||Alan mentioned this several times and the irony of this was that we had never spoken a single word about refunding as we just want to get away from this nasty place. But he just kept talking about not giving us refunds.||||We tried to avoid an unpleasant conversation during the car journey. Unfortunately Alan just kept fuelling his own abusive and threatening words in a perpetual manner throughout the entire trip to the Welcome Centre.||||In conclusion, such extreme unbecoming attitude from a hospitality service provider cannot be condone and left unchecked.||||We would like to share this bad experience so that fellow travelers would be informed. ||||Ps: It should be noted that there should only be 4 villa rooms, majority is hostel-style accommodation. Our review is based on the villa room. Hence, the overall score of the reviews of this property should be taken in...

FACTS AND EVENTS IN CHRONOLOGICAL ORDER||||I and my wife just returned recently from our Japan skiing holiday and we would like to share an unpleasant experience with an accommodation, Ramat Niseko (Ramat). ||||We booked a private twin-bed room for 6 nights over the New Year period from 27th December 2019 to 2nd January 2020, but only stayed 1 night.||||27th December 2019||||Upon arrival at Ramat in the afternoon, we were met by an unfriendly staff, no smile and gave the attitude that we were disturbing her. We found out that her name is ‘Tris’ or perhaps similar sounding names.||||We were shown to our room Villa no. 4 by ‘Tris’ which was wall-to-wall with the common bathroom/toilet (please refer to the photos attached). This common bathroom/toilet’s was right at our bedroom’s doorstep.||||When we booked Ramat via booking.com, we expressly stated that “We needed a quiet room as I have a medical condition”.||||Before we could say anything, ‘Tris’ went on in a rather defensive manner saying that it is a quiet room facing the mountain and there are no roads running through.||||At this juncture, we would like to point out that in their webpage, they mentioned: “Room facilities ........ ‘shared bathroom’; the next line in a different bullet point – it was under room facilities which stated ‘toilet’. ||||This could give the impression that the bathroom is shared but there are basic toilet facilities in the room such as a basin for washing up.||||Upon query, ‘Tris’ said that their bathroom and toilet are together. Therefore, they are both shared.||||Our response was then why not state explicitly that it is shared bathroom and toilet, instead of stating “shared bathroom” and in a separate line of the webpage stated “toilet”.|| ||We believed that our message of needing a quiet room/medical condition was well understood by Ramat and we did not expect our appointed room would be wall-to-wall with the common bathroom/toilet. It is noteworthy that there are 3 other villa private rooms that should not be wall-to-wall with the common bathroom/toilet. ||||We immediately raised our concerns about the wall-to-wall common bathroom/toilet as our previous experiences have informed us that it would be noisy, shower noise, water pumping system etc.||||‘Tris’ retorted that the owner had slept in the room and did not hear any noise.||||That night, we heard other guests walking to and from the common bathroom/toilet, opening, closing and sometimes slamming the toilet door, water pumping noise, and the other usual noises when the bedroom is located wall-to-wall with a common bathroom/toilet.||||Moreover, the flooring is made with some “hollow wood-like” material, and therefore amplifying the noise of the footsteps whenever someone walked to and from the common bathroom/toilet. ||||Needless to say, I had a sleepless night.||||28th December 2019||||In the morning, we packed our luggage and checked out.||||We requested ‘Tris’ to provide a receipt that we have checked out and that everything is in order.||||‘Tris’ flatly refused and said rather rudely that Ramat does not issue any receipt for guests when checking out.||||After I insisted, she finally half-printed and half-handwritten a receipt of sort without putting any reference of the person writing it. ||||Upon request, she wilfully refused to put her name on the paper.||||‘Tris’ then raised her voice “I am frustrated about the situation, I am caught in the middle”, and proceeded to abuse me and my wife with words such as “silly” about asking for her name.||||I had no choice but to raise my voice in response in order to stop ‘Tris’ for the uncalled-for attitude by pointing out that we were frustrated too. No sleep, difficulties finding other accommodations during the New Year period in Niseko.|| ||After some unpleasant drama, ‘Tris’ finally put a name there, which was not ‘Tris’ but Patricia Nannington. ||||Of note, ‘Tris’ sarcastically asked us whether we wanted to check her identity card.||||It was stated in our booking that transport will be provided to and from Ramat to the Welcome Center in Niseko.||||Subsequently a man came up, claimed he is the owner Alan, and will take us to the Welcome Centre.||||Before doing so, the first thing he did was to raise his voice in a threatening manner “You want a war, you will get one”. ||||During the journey to the Welcome Centre, his words were much more abusive and menacing in a bullying manner such as those below:||||“I have special connection with the local police”. Puzzling! ||||“I have successfully asked booking.com to blacklist three of my guests”. ||||“You will not get any refunds”. ||||Alan mentioned this several times and the irony of this was that we had never spoken a single word about refunding as we just want to get away from this nasty place. But he just kept talking about not giving us refunds.||||We tried to avoid an unpleasant conversation during the car journey. Unfortunately Alan just kept fuelling his own abusive and threatening words in a perpetual manner throughout the entire trip to the Welcome Centre.||||In conclusion, such extreme unbecoming attitude from a hospitality service provider cannot be condone and left unchecked.||||We would like to share this bad experience so that fellow travelers would be informed. ||||Ps: It should be noted that there should only be 4 villa rooms, majority is hostel-style accommodation. Our review is based on the villa room. Hence, the overall score of the reviews of this property should be taken in...

FACTS AND EVENTS IN CHRONOLOGICAL ORDER||||I and my wife just returned recently from our Japan skiing holiday and we would like to share an unpleasant experience with an accommodation, Ramat Niseko (Ramat). ||||We booked a private twin-bed room for 6 nights over the New Year period from 27th December 2019 to 2nd January 2020, but only stayed 1 night.||||27th December 2019||||Upon arrival at Ramat in the afternoon, we were met by an unfriendly staff, no smile and gave the attitude that we were disturbing her. We found out that her name is ‘Tris’ or perhaps similar sounding names.||||We were shown to our room Villa no. 4 by ‘Tris’ which was wall-to-wall with the common bathroom/toilet (please refer to the photos attached). This common bathroom/toilet’s was right at our bedroom’s doorstep.||||When we booked Ramat via booking.com, we expressly stated that “We needed a quiet room as I have a medical condition”.||||Before we could say anything, ‘Tris’ went on in a rather defensive manner saying that it is a quiet room facing the mountain and there are no roads running through.||||At this juncture, we would like to point out that in their webpage, they mentioned: “Room facilities ........ ‘shared bathroom’; the next line in a different bullet point – it was under room facilities which stated ‘toilet’. ||||This could give the impression that the bathroom is shared but there are basic toilet facilities in the room such as a basin for washing up.||||Upon query, ‘Tris’ said that their bathroom and toilet are together. Therefore, they are both shared.||||Our response was then why not state explicitly that it is shared bathroom and toilet, instead of stating “shared bathroom” and in a separate line of the webpage stated “toilet”.|| ||We believed that our message of needing a quiet room/medical condition was well understood by Ramat and we did not expect our appointed room would be wall-to-wall with the common bathroom/toilet. It is noteworthy that there are 3 other villa private rooms that should not be wall-to-wall with the common bathroom/toilet. ||||We immediately raised our concerns about the wall-to-wall common bathroom/toilet as our previous experiences have informed us that it would be noisy, shower noise, water pumping system etc.||||‘Tris’ retorted that the owner had slept in the room and did not hear any noise.||||That night, we heard other guests walking to and from the common bathroom/toilet, opening, closing and sometimes slamming the toilet door, water pumping noise, and the other usual noises when the bedroom is located wall-to-wall with a common bathroom/toilet.||||Moreover, the flooring is made with some “hollow wood-like” material, and therefore amplifying the noise of the footsteps whenever someone walked to and from the common bathroom/toilet. ||||Needless to say, I had a sleepless night.||||28th December 2019||||In the morning, we packed our luggage and checked out.||||We requested ‘Tris’ to provide a receipt that we have checked out and that everything is in order.||||‘Tris’ flatly refused and said rather rudely that Ramat does not issue any receipt for guests when checking out.||||After I insisted, she finally half-printed and half-handwritten a receipt of sort without putting any reference of the person writing it. ||||Upon request, she wilfully refused to put her name on the paper.||||‘Tris’ then raised her voice “I am frustrated about the situation, I am caught in the middle”, and proceeded to abuse me and my wife with words such as “silly” about asking for her name.||||I had no choice but to raise my voice in response in order to stop ‘Tris’ for the uncalled-for attitude by pointing out that we were frustrated too. No sleep, difficulties finding other accommodations during the New Year period in Niseko.|| ||After some unpleasant drama, ‘Tris’ finally put a name there, which was not ‘Tris’ but Patricia Nannington. ||||Of note, ‘Tris’ sarcastically asked us whether we wanted to check her identity card.||||It was stated in our booking that transport will be provided to and from Ramat to the Welcome Center in Niseko.||||Subsequently a man came up, claimed he is the owner Alan, and will take us to the Welcome Centre.||||Before doing so, the first thing he did was to raise his voice in a threatening manner “You want a war, you will get one”. ||||During the journey to the Welcome Centre, his words were much more abusive and menacing in a bullying manner such as those below:||||“I have special connection with the local police”. Puzzling! ||||“I have successfully asked booking.com to blacklist three of my guests”. ||||“You will not get any refunds”. ||||Alan mentioned this several times and the irony of this was that we had never spoken a single word about refunding as we just want to get away from this nasty place. But he just kept talking about not giving us refunds.||||We tried to avoid an unpleasant conversation during the car journey. Unfortunately Alan just kept fuelling his own abusive and threatening words in a perpetual manner throughout the entire trip to the Welcome Centre.||||In conclusion, such extreme unbecoming attitude from a hospitality service provider cannot be condone and left unchecked.||||We would like to share this bad experience so that fellow travelers would be informed. ||||Ps: It should be noted that there should only be 4 villa rooms, majority is hostel-style accommodation. Our review is based on the villa room. Hence, the overall score of the reviews of this property should be taken in...