Fujisan Mishima Tokyu Hotel — Hotel in Mishima

Beside Hotel Granvia at Okayama, this is my next top hotel for this super long trip. I was actually surprised as I stayed in other Tokyu Hotel and I was never this overwhelmed before. The lobby service was impeccable. The view of Fujisan upon waking up was uplifting and full of bliss and the cherry of the cake is I got to see the top of the trains on Platform 8 and 9 too. I didn’t go for the onsen/public bath, but my mom did. She commented it was quite noisy with the patrons chatting loudly which was quite disturbing for a relaxing moment. There is only one pool too. There is a fitness centre on the same floor as the public bath but it closes ironically real early at 8pm. Our twin room was spacious and indulging. However do note if you are lugging big luggages and coming via shinkasen, you might have to take the North Exit of Mishima Shinkansen and cab over or think of something else as the escalator to the South exit is down till mid or late November and there is NO elevator either. I was traveling with my shopaholic not-too-young Mom and on the way to check in, I nearly broke my back carrying 2 big cargo bags and my backpack down 2 flights of stairs enroute to the south exit for check in. The BBQ izakaya about 2-3 mins’ walk to the west of the station is a must try. The buffet is only about 2900-3800 yen per pax. And alcoholic buffet is a steal at 1500 yen per pax.. But we didn’t do it as we wanted a quick dinner and retire earlier after a whole day of shopping in Gotemba. Lawson and Family Mart are nearby too. Would definitely book this hotel again when I grace Mishima. Thanks for the amazing service! You guys...

For first-time visitors or tourists driving to this hotel, here’s a quick guide to save you some hassle:

There’s a hotel drop-off point where you can unload your luggage. Don’t expect much help from the reception—they seem to have zero knowledge or interest in assisting tourists. They’ll just hand you a map and leave you to figure things out yourself.

Here’s how their system works (see my attached picture for reference):

Drive to the drop-off point at the hotel lobby, unload your luggage, and take the lift to Level 2 for check-in.

For parking, there’s Car Parking 1 with limited spaces. Overnight parking (24 hours) costs 2000 yen, but as a hotel guest, you can get a discounted rate of 1500 yen. To get the discount:

First, press the parking ticket.

Go to the receptionist and have them register your ticket in their system.

Insert the ticket back into the parking machine, and the discounted rate of 1500 yen will apply.

Alternatively, you can park at Car Parking 2, which is only 1200 yen for 24 hours and just a 5-minute walk from the hotel.

Now, about the hotel itself:

The WiFi is as inconsistent as other reviews mention—it comes and goes, so don’t rely on it.

The view of Mt. Fuji is the highlight of this hotel. It’s stunning and worth the stay.

Noise from the nearby train station isn’t an issue; you can hardly hear it.

I didn’t try the onsen as it looked too small and uninviting.

Overall, the hotel is decent if you’re here for the Mt. Fuji view and don’t mind the lack of helpful service or reliable WiFi. Just be prepared to figure things out on...

I am staying with my family this Christmas holiday. We are so happy with the room and location and everything. However, we just had a very very bad experience with the waiters at the restaurant during breakfast.

Some of our members made a mistake if coming to the restaurant wearing the room slippers (we understand that that was our mistake). We had a problem with the way the waiters spoke to us rudely about it (2 quite seniors men wearing black suits). In my opinion, things like this can be communicated to your customers better and more politely than the way they did.

At the end of our meal, we stayed at the restaurant lobby because we had kids and they were so excited looking at the shinkansen from the window. Again, the two senior waiters wearing the black suits came to us and rudely told us to go immediately from the premises (he actually pointed at the elevator) as if trying to tell us to go back to our room 🙄. I have lived in Japan for 7 years and I have never been treated like this, especially in a hotel.

The hotel should train the “senior” waiters how to deal with customers. I cannot help but thinking that they have certain issues with foreigners. Well we paid, quite a...