THE MOON BEACH MUSEUM RESORT — Hotel in Onna

Don’t go here…

Most of the staff speaks less english than I speak Japanese and I don’t speak any Japanese. I constantly had to just point or use google translate to have even the most basic conversations like ordering beer.

The place is in the middle of nowhere, there’s just a few very basic restaurants around and you’d need to rent a car to get around as the taxis are quite expensive since you have to go far to go anywhere really.

The hotel restaurants are the worst meals I’ve had in Japan, breakfast is sub par at best, lunch is not local dishes but instead some very badly crafted international dishes that are expensive and looking like a budget version of mcdonalds. The dinner was decent tasting but ridiculously expensive for what you got. Beers cost about 7-8 dollars for a 33cl glass that isn’t even filled to the top.

The tennis court and gym looks like it was built 50 years ago and not renovated since. Tennis is quite expensive as well.

Everything costs money here, the Onsen/bath thing which usually is free at the hotels for guests costs money, you’re not allowed to snorkel at the beach because they want to sell expensive snorkeling trips. The sunbed parasols are either up or down (decided by the personel each morning), if they’re down it’s free to sit on the chairs but you’re not allowed to put up the parasol. If they’re up then it costs about 20-25$ to sit at the chairs and you’re not allowed to take the parasol down (this is literally for their own private beach so it’s ridiculous). Most people ended up sitting on the edges of the beach to be able to sit in the shade without paying.

The beach in itself is quite nice but you’re not allowed to run, jump in the water or even stand on the floating rafts in the water.

You’re also only allowed one key per room and you have to leave it at the reception every time you leave the hotel so you pretty much always need to stay close by to your roommate if you want to have access to your room.

Rooms are actually what you’d expect, can’t really complain there but the cleaning of the rooms occur at very weird hours.

This is the fifth hotel during my Japan trip so far and it’s the only place I have any...

Worst hotel experience ever in my life and I have stayed in much lower star hotels with better hospitality. I had paid up front for my hotel rooms AND additional beds. Once my family and I arrived, without any sort of typical concierge greetings, we were showed us an arbitrary number of an additional fee we had to pay. Side note-- we are a Chinese-American family, and I throughout our short-lived trip there, I saw them interacting with Japanese and White guests in a much more welcoming manner. We obviously wanted transparency and clarity on what the fees and numbers meant before paying. There was a clear language barrier, which is understandable when traveling abroad, but even with that consideration, the staff was extremely rude and unprofessional. After us very calmly trying inquire about the costs, the manager, in a tantrum, said “don’t talk to me anymore, talk to her” (referring to his other staff member). Eventually his staff apologized for his behavior and told us that they would explain to me more clearly the next day since it was already late into the evening. The next day we did not receive a clear verbal explanation, instead we were threatened with a posting on our door demanding payment or they would “change your room locks when you are sleeping or away”, but this time the number they were demanding had gone up 5x. This was the first time they had clearly explained what each cost meant (each kid traveling with us had to pay extra per night), but I was obviously frustrated because they had completly jacked up the price without explanation. That evening, we paid half of what they were asking because we didn’t plan to stay another night. After we checked out early, I still kept getting emails demanding payment on our last two nights (the payments being having kids there) when we had already checked out. In addition to a horrible staff experience, the rooms are much to outdated for them to be charging the ridiculously high baseline price they are asking for the rooms. We moved to another more beachside hotel around the same price range with similar pool/ leisure emmenties, more toilet amenities, and most importantly, much more...

Worst hotel experience ever in my life and I have stayed in much lower star hotels with better hospitality. I had paid up front for my hotel rooms AND additional beds. Once my family and I arrived, without any sort of typical concierge greetings, we were showed us an arbitrary number of an additional fee we had to pay. Side note-- we are a Chinese-American family, and I throughout our short-lived trip there, I saw them interacting with Japanese and White guests in a much more welcoming manner. We obviously wanted transparency and clarity on what the fees and numbers meant before paying. There was a clear language barrier, which is understandable when traveling abroad, but even with that consideration, the staff was extremely rude and unprofessional. After us very calmly trying inquire about the costs, the manager, in a tantrum, said “don’t talk to me anymore, talk to her” (referring to his other staff member). Eventually his staff apologized for his behavior and told us that they would explain to me more clearly the next day since it was already late into the evening. The next day we did not receive a clear verbal explanation, instead we were threatened with a posting on our door demanding payment or they would “change your room locks when you are sleeping or away”, but this time the number they were demanding had gone up 5x. This was the first time they had clearly explained what each cost meant (each kid traveling with us had to pay extra per night), but I was obviously frustrated because they had completly jacked up the price without explanation. That evening, we paid half of what they were asking because we didn’t plan to stay another night. After we checked out early, I still kept getting emails demanding payment on our last two nights (the payments being having kids there) when we had already checked out. In addition to a horrible staff experience, the rooms are much to outdated for them to be charging the ridiculously high baseline price they are asking for the rooms. We moved to another more beachside hotel around the same price range with similar pool/ leisure emmenties, more toilet amenities, and most importantly, much more...