Suizansou — Hotel in Toyooka

My experience with this Ryokan is rather disappointing, because they didn't tell us in advance that they don't accommodate dietary requirements and are not able to provide vegetarian breakfast.

We booked our stay a few months in advance and got a message asking for dietary requirements and food allergies. I replied immediately, requesting a vegetarian breakfast, but didn't get a response until 2 weeks before our stay.

They simply told us there wouldn't be vegetarian breakfast. This was a surprise, since other hotels provided very delicious vegetarian Japanese breakfast. We even would have been fine with some rice, natto and vegetables. I refuse to pay for food I can't eat, so unfortunately I had to cancel our stay.

At this point we were already traveling and it was impossible to find other accommodations in Kinosaki Onsen.

What bothers me is not so much that they don't accommodate our requests, but that they didn't care to write this in the hotel information or to contact us immediately after I made the reservation/request.

If I had known in advance, I would not have made the reservation. And if I had known early enough, I could have found another ryokan in Kinosaki Onsen. Now, I can't visit at all and have to change my entire...

Fantastic clean rooms, wonderful service, and super convenient location. It was a short walk from the train station and all locations. Very spacious room and came with yukata and Onsen access

Only con is we were told there were no meals. When we booked the booking website clearly said breakfast and dinner included, and their own welcome package said that there was two meals included.

When we went down for dinner we were told they don't serve food even though they were setting up tables, kind of a bummer since it was the priciest stay of our trip and we believed the price came with meals. We've reached out to the third party booking site but it...

Suizansou is a ryokan tucked away about 8 mins walk from the station. It is clean with beautiful morning views of greenery. Breakfast was delicious and staff were warm even though they did not speak much English. You get a pass to visit the 7 kinosaki...