Heidi Guest House — Hotel in Yuzawa

disclaimer * this if the review for the entire apartment type. not included the guest house type*

I strongly not recommend.

we rent the entire apartment for family but they not provided any dish,cup for water,spoon, fork neither disposable chopsticks. we cannot drink/eat what we've bought. the paper hand towel they left us only small amount for the whole family (the height less than1 cm) about shampoo/body soap are in sachet ONE per person (what if we need to use it at night 1 and in the morning before check out?) no bottle of hand soap to wash your hands if you'd like to clean your hand so you need to open up the sachet of body soap. also no foot mat what we should do after shower ? wait to dry? For the location we can find the main building in google map but during heavy and thick snow we faced little struggle to find the entrance in order to check in. after checked in we gotta walk to the xxx apartment (not far away) but the walk way during winter time was very slipery and steep dangerously to climb especially for eldery. the surrounding of this town it realy hard to find convenience store either the restaurant to eat (the 1st restaurant we went accept only japanese not welcome foreigner at...

A beautiful building with a piping hot onsen and surprisingly meat-filled morning curry. Oh and there's Aesop soap everywhere. Yes, if you're too loud in your room the whole hotel will probably hear you, but during my stay the calm environment didn't encourage any private raves or screaming contests. I'd definitely stay here again.

It's helpful to note that the staff are barely present here and you can't leave your luggage before check-in, but there are plenty of lockers to keep your stuff at the prince hotel if you arrive early. The entrance is a bit hard to find - you can only access it from the main road on the left of Azumaya lodge. The walk to Naeba resort is manageable if you carry your gear but I wouldn't wear your boots unless you...

WHAT A DISASTER

No AC. They only gave us a fan that doesn’t work well at all. They couldn’t give us an extra fan upon request. It is 34 degrees outside.

Rooms are tiny. No personal bathroom. No fridge.

I paid 30,000 YEN / night to share bathrooms??!

Do not recommend this place to any visitors.

EDIT: It got even worse. Wanted to sit down at a table in the dining area to eat a snack and they told us to leave because it...