InterContinental Almaty by IHG — Hotel in Almaty

This hotel is a fraud. They are very mean to tourists. Me and my colleagues were staying in this hotel and 2 of my colleagues went to the bar to have drinks and they paid in cash then and there and the female staff also took their signature on the receipt. Later after my colleague left the room, the housekeeping staff trashed the other receipt of the bar (don’t know intentionally or unintentionally). While checking out the other blonde receptionist didn’t let my teammates checkout and said that they need to pay again as she was told that the bill was not settled. My colleagues asked her to cal that girl in the bar and ask her but she was not on shift. They then asked her for CCTV footage but they started giving excuses. This hotel is a fraud. They are very mean to tourists. Me and my colleagues were staying in this hotel and 2 of my colleagues went to the bar to have drinks and they paid in cash then and there and the female staff also took their signature on the receipt. Later after my colleague left the room, the housekeeping staff trashed the other receipt of the bar (don’t know intentionally or unintentionally). While checking out the other blonde receptionist didn’t let my teammates checkout and said that they need to pay again as she was told that the bill was not settled. My colleagues asked her to cal that girl in the bar and ask her but she was not on shift. They then asked her for CCTV footage but they started giving excuses. Rishat Aitbayev Was very rude and without any proof started threatening to call police. We were getting late for our flight and didn’t have that much of time to argue and my colleague had to pay TWICE. But till now we have not received the REFUND or CCTV footage. This hotel is such a FRAUD. They charge twice and then act like they don’t understand English anymore. This is how they treat their guests. I need CCTV footage and the REFUND!! Don’t waste your hard earned money here people. Rather go somewhere else. I have no choice as my company has a contract signed but it’s an advice DON’T waste your...

I recently stayed at the InterContinental Almaty, and I must say, this was one of the most outstanding hotel experiences I’ve ever had. From the moment I arrived, the level of service and attention to detail exceeded all expectations.

The breakfast buffet was expansive and offered an incredible variety of dishes to suit all tastes—truly a gastronomic delight. The club lounge amenities were nothing short of bespoke, offering a luxurious and serene environment that made my stay even more relaxing.

I would like to highlight a very special team member, Ms. Bota, who made my stay unforgettable. From the very first day, she went above and beyond to ensure every aspect of my visit was perfect. Her warm demeanor, proactive attitude, and genuine willingness to assist were unparalleled. She curated a personalized itinerary for my day trip, arranged a private tour at the last minute, and consistently checked in to ensure everything was seamless.

One incident truly showcased her dedication to guest satisfaction. On my second day, I accidentally left my phone in a local taxi and thought there was no way to recover it. When I mentioned this to Ms. Bota, she immediately took action. She coordinated with her team, reviewed the hotel’s CCTV footage to track the taxi details, and contacted the driver. To my amazement, she arranged for the driver to return my phone to the hotel in no time! This level of care and efficiency is something I have never experienced, even at the many 5-star properties I’ve stayed in around the world.

Ms. Bota and the entire team at InterContinental Almaty embody the true spirit of hospitality. Their service felt more like a 7-star experience—one that I will cherish forever.

I wholeheartedly recommend this hotel to anyone visiting Almaty. Not only will you experience top-notch amenities, but you will also be cared for by a team that genuinely prioritizes your comfort and happiness. A special thanks to Ms. Bota for making my stay so memorable—I wish her all the best and hope to...

I recently stayed at the InterContinental Almaty, and I must say, this was one of the most outstanding hotel experiences I’ve ever had. From the moment I arrived, the level of service and attention to detail exceeded all expectations.

The breakfast buffet was expansive and offered an incredible variety of dishes to suit all tastes—truly a gastronomic delight. The club lounge amenities were nothing short of bespoke, offering a luxurious and serene environment that made my stay even more relaxing.

I would like to highlight a very special team member, Ms. Bota, who made my stay unforgettable. From the very first day, she went above and beyond to ensure every aspect of my visit was perfect. Her warm demeanor, proactive attitude, and genuine willingness to assist were unparalleled. She curated a personalized itinerary for my day trip, arranged a private tour at the last minute, and consistently checked in to ensure everything was seamless.

One incident truly showcased her dedication to guest satisfaction. On my second day, I accidentally left my phone in a local taxi and thought there was no way to recover it. When I mentioned this to Ms. Bota, she immediately took action. She coordinated with her team, reviewed the hotel’s CCTV footage to track the taxi details, and contacted the driver. To my amazement, she arranged for the driver to return my phone to the hotel in no time! This level of care and efficiency is something I have never experienced, even at the many 5-star properties I’ve stayed in around the world.

Ms. Bota and the entire team at InterContinental Almaty embody the true spirit of hospitality. Their service felt more like a 7-star experience—one that I will cherish forever.

I wholeheartedly recommend this hotel to anyone visiting Almaty. Not only will you experience top-notch amenities, but you will also be cared for by a team that genuinely prioritizes your comfort and happiness. A special thanks to Ms. Bota for making my stay so memorable—I wish her all the best and hope to...