Zyliha Hotel — Hotel in Almaty

‼️BITTER EXPERIENCE ENCOUNTERED AT RENION ZYLIHA HOTEL, ALMATY I alongwith my husband put up at RENION ZYLIHA HOTEL for five days. From the time of check in we started to face the double standard of the hotel workers. Amount for 5 days package as stated in the confirmation mail received from the end of the hotel were enhanced all of a sudden without citing any reasonable explanation. Non- availability of room boy for carrying luggage, non availability of any lift service was not informed before hand.We having problems in joint and knee were forced to carry three heavy luggage bags of us all the way from ground floor to second floor ( our allotted room). No information about spillage of water on toilet floor was conveyed before hand. Instead every now and then their house keeping alongwith service manager start intruding into our bathroom and start quarelling about water spillage on toilet floor. Make matter worse while we were resting they intruded into our room through their master key for quarreling about the same. THIS WAS SERIOUS BREACH OF PRIVACY. They started deploying various nasty tactics of blackmailing us for extorting money under the false pretext of showing a fabricated picture of a damaged ceiling of some pawn shop lying beneath our toilet floor which has been damaged due to water spillage from our toilet floor. More so they extorted a hefty sum from us as damage charge of the same. Even after that there greed not ended. Each and every time when we went to the washroom they started berging into our bathroom for checking the same and harassed us to the extreme. We were terrified by this . ARROGANT BEHAVIOUR, CUNNING CHEATING TACTICS, EXTORTING MONEY UNDER FALSE PRETEXT , LACK OF ANY POLITE, HUMBLE GESTURE ABOVE ALL NON EXISTENT OF ANY HOSPITALITY IS WHAT YOU WOULD EXPECT AT THIS THREE STAR HOTEL -2 OUT OF 10 IS THE RATING AND A STRICT NO FOR THIS...

After an intensive Internet research for a cheap hotel in Almaty which was also decent enough, I found Hotel Zyliha. I stayed three times there during my trip in Kazakhstan. It seems almost every room is different, even in the same category. There is not always soap, dental kit or slippers and some equipment needs maintenance. But it is clean, looks quite new and there is even a bathrobe in the room. There are two girls at reception working in shifts, one speaks English and the other understands it a little bit. Breakfast is in the adjacent café. Menu is only in Russian and the waitress doesn't speak English but she will offer you basic stuff.||||The first room I stayed in was economy (8,000 tenge) and was located on the ground floor next to the café. It was big enough for me and my stuff. Views to the inner yard and no sun, so the lack of AC was bearable.||||The second room I stayed in was economy, too, but located on the second floor. There was AC but no remote to control it. Smaller than the first one. It was impossible to use the washbasin in a proper way because it faced the shower!||||The third room I stayed in was standard economy (10,000 tenge). It was on the ground floor and looked almost like a junior suite because there was a bedroom and a reception area. No AC, though. The shower was better, sort of a hot tub. But in general I found this room and bathroom a bit more uncomfortable compared to the other rooms I was in before (I was lacking hangers and mirrors).||||Wifi is free and it worked for me in all rooms.||||It is located on the border of the city center but there is a metro station right there. And plenty of buses if you figure out how to use them.||||The only thing that didn't work out for me was the transfer from the airport to the hotel: they asked for my flight details but on arrival no one was waiting for me.||||I would stay in this...

Sabah 6'da oteldeydik, 12'de TACİZE uğradık; sadece 6 saat içinde olanlar. Biz içerideyken odaya girilirse bunu anlamak için kapı kulbuna bardak astık. Ve gizlice biz içeride uyurken içeri girdiler bardak kırıldı. Kapıya koştum 2 tane temizlikçi üniformalı kadın vardı fakat herhangi bir temizlik malzemesi yoktu. Zaten temizlik istememiştik otele yerleşeli birkaç saat olmuştu temizlik yapılacak hiçbir şey yoktu. temizlik için geldiğini ve kapıyı tıkladıklarını söylediler fakat yalan. Kapıyı tıklamadılar.Kart ile kapı açma sesini her şeyi duydum. MAHREMİYET YOK. GÜVENLİK YOK. Kendimizi ifade edip bu yaptıklarının mahremiyet ihlali olduğunu söyledik, para iadesi istedik sadece birkaç saat kaldığımız halde 2 günlük para ödedik. Can güvenliğimiz yoktu polisi aramayı denediğimizde yurt dışı hat olmadığından polisi bile arayamadık. Hem mağduriyete uğradık hem soyguna. Kalmadığımız günün parasını ödedik. Biz odada 2 kadınken içeri rahatça girebildiler ve bunun normal olduğunu savundular. Hangi ülkede olursanız olun bu ahlaksızlık normal değil. Çok fazla ahımızı aldılar, canımızı yaktılar, travma yaşattılar, ve hala kendilerini savundular. Kapıya "rahatsız etmeyin" kağıdı koymaya bile üşenmişler. Gerçekten can güvenliği olmayan ve ahlak olmayan bir otel, savundukları şey suç ve bu yüzden her yere kültür bakanlığı ve konsolosluğa da şikayet etmek zorunda kaldık. We arrived at the hotel at 6 a.m. and were harassed at 12 p.m.; this happened in just 6 hours. We hung a glass on the doorknob to alert anyone who entered the room while we were inside. They sneaked in while we were sleeping, and the glass broke. I ran to the door and saw two women in uniform, but they didn't have any cleaning supplies. We hadn't requested cleaning anyway, and it had been a few hours since we'd checked into the hotel, and there was nothing to clean. They said they came to clean and knocked on the door, but they lied. They didn't knock. I heard the sound of the door being opened with the card, everything. NO PRIVACY. NO SECURITY. We explained ourselves and said this was an invasion of privacy. We demanded a refund, and we paid for two days even though we only stayed a few hours. We weren't safe. When we tried to call the police, we couldn't even call the police because there was no international line. We were both victimized and robbed. We paid for the day we didn't stay. They easily entered the room with us, two women, and they claimed this was normal. This immorality is not normal, no matter what country you're in. They've incurred our wrath, hurt us, traumatized us, and still they're defending themselves. They were too lazy to even put a "do not disturb" sign on the door. This hotel truly has no safety net and no morals. What they're defending is crime, and we've had to complain everywhere, to the Ministry of Culture and...