Urban Luxe Hotel — Hotel in Almaty

As a celebration of our double birthday, my husband and I decided to spend a day in the city and chose Grushevy Boutique Hotel for it. The location is perfect - it's right in the heart of Compote district of Almaty. The room was nice (fresh linens and modern design) overall with an exception of poorly lit bathroom and unreliable satellite service. The sauna was soothing and they give 50% off to their guests. However, the terrible part began when we went to sleep. At 2 am, the first group of loud and inebriated guests rolled in... Sound insulation is poor at the hotel (the owners economized on construction materials and didn't install sound-proof doors, plus the floors are tiled and all the ladies of the night invited by the male guests of the hotel seemed to be wearing stiletto heels with metal tips. Soon after, a false fire alarm sounded tripped by someone using the fire exit. When I called the front desk and asked to convey to their guests our wish to be more considerate to other guests, he responded by saying, 'What's the big deal, they were just coming and going'... !@#$% About half an hour later, we began drifting into sleep and were awoken by another group of guests, followed by another false fire alarm. The feeling we had there in that room was that as if we were right there in the hallway, so poor the sound proofing is at the hotel. ||||This nightmare continued up until the wee hours, when we finally were able to fall asleep. Naturally, as a result of it all, we were unable to get up in time for breakfast and missed it, so can't comment on the quality of it.||||In the morning, I saw the manager and she showed no sign of regret or apology. They don't provide some basic training to their staff. I was hopeful in the beginning when learning about this boutique hotel (there aren't very many of them in Almaty), BUT no matter how nice the design is, at the end of the day clients get impressed not with linens and mosaic in their spa, but with customer care and service, which is totally lacking...

Budget Friendly Hotel I was checking in at night - so my first impression was not so good as the hotel is located on a side street to the main road that is extremely dark; after the check-in, I found this hotel very safe and comfortable. The staff is very friendly, speaks English and always ready to assist you. Breakfast timings are 8 till 10 - but the staff asked me if I am planning to have breakfast then they will prepare for me at 6am as I was leaving early for the airport. The hotel arranged a very cheap taxi for the airport which cost only 1200kzt. Free WiFi available in the room.

No phone set in the room; each time I need to go downstairs to talk to...

I was checking in at night - so my first impression was not so good as the hotel is located on a side street to the main road that is extremely dark; after the check-in, I found this hotel very safe and comfortable.||||The staff is very friendly, speaks English and always ready to assist you.||||Breakfast timings are 8 till 10 - but the staff asked me if I am planning to have breakfast then they will prepare for me at 6am as I was leaving early for the airport.||||The hotel arranged a very cheap taxi for the airport which cost only 1200kzt.||||Free WiFi available...