Wanderlust boutique hostel — Hotel in Almaty

Very mediocre hostel Plus: location, roomy kitchen and living area...kinda clean though could be better, the cat. Negative: no hospitality at all, the staff consisting of 2 guys do the bare minimum. Give you sheets thats it. They are mostly gaming or sleeping, not keeping the place nice and tidy. No AC on 8 bed dorm so i moved to the 10 dorm. Way to small for 10 beds. Also just 1 bathroom for like 20+ beds. Paying at checkin was mandatory, I payed for nights however after 1 night i wanted to leave, so wanted to checkout at 7am. Nobody at the reception. Seemed that the boys were still sleeping in my dorm so I had to wake them up. I DIDNT GET THE 2ND REFUNDED. The guy did text the owner however i had to approach him two times actively what the deal was. He didnt approach me, he was just sitting in the living room on his phone. Terms are to say the evening in advance, whats the difference with 7am? Owner is obviously not there to talk too. Also the vibe was weird....

I booked private room in this hostel. Overall stay was not good. The most annoying thing which I felt was that room is next to dinning area where guest makes noise and it disturbed me. I was not able to sleep because of that.

My check in time was 2 pm but I reached early around 10 am. But forget about early check in. They gave me room around 3 pm. It was so annoying.

They have mentioned air conditioning in all rooms but in my private room there was no AC.

Last point, after cooking I had clean my all the used utensils but while checking out staff asked me to clean the utensils she thought I did not clean it.

Location is good. There is near by grocery store...

I have no idea why this ho(s)tel is rated so high here. Its quite dirty. Cleaning utilities are distributed randomly in the bath rooms. Then for the whole hostel there are just three bathrooms including toilets, which leads to the situation that it's mostly used. Also half of the hotel is used as a drying rack. Staff wasn't much friendly. And the matraces were horrible, the double beds couldn't be used with two persons. The location is quite bad, there is literally nothing in close distance except for some horribly overpriced...