Hotel Heintz — Hotel in Vianden

Hotel/room very clean. Staff very helpful. Room and bathroom a little small for the price. There was only ONE electric socket in the room hidden for guests - had to kneel down on the floor as it was hard to get at tucked right underneath a bedside telephone table (and only one other in the room was almost at ceiling height and used for the TV), so bring some sort of multi-way adapter that you can then plug into an EU socket (e.g. 4-way UK gang and a EU-to-UK adapter) if you need to run more than one electrical item (e.g. charging more than one phone). No fan in the room if you like that sort of thing, so again, bring one. No kettle either, though I think they rent them out (which I found a little bizarre as even the cheapest hotels I've stayed in have kettles). If you have a lot of luggage and/or stuff you don't want to leave in your car overnight, ask for a room on a lower floor, although there is a lift (though it only takes 2 people and was half being used by a cleaner to move laundry around when we arrived mid afternoon and I can imagine gets busy at checkout time in the morning). Didn't have their breakfast but others did. The bakery in the town (a few doors downhill) doesn't open Mondays so think ahead if you need bakery stuff. If you're bringing a car, I recommend booking one of the hotel's car parking spaces - there are about 7 or 8 (for 16 Euros per night - that was in August 2023 - you book by sending an email) which are at the rear of the building as the streets are very narrow and car parking spaces are few in the town (and time limited during daytime hours from what I could see which may prove a problem if you need to park your car in town during the day - I think they are free overnight from something like 6pm to 8am). So, yes, I would quite happily recommend a stay here with the advice/caveats above about electrical sockets and reserving...

Very badly equipped hotel, despite the very friendly staff, the rules they enforce are ridiculous. Equipment: showerhead was half broken, pressure was nonexistent. Only one socket in the entire room for two people, good luck charging your phone on the bathroom sink. No air-conditioning, room got extremely hot at night and with the open window you can hear every car on the road which don't seem to stop at night. The "flat screen TV" advertised is a prehistoric LCD the size of a tablet, hanging at the far too corner of the wall. No kettle in the room (you can borrow one at the reception but the extra step makes it very inconvenient + receptionists are gone after 20:00). Staff: very friendly and think along with a problem you have but then nothing happens because "the rules" don't allow it. Our case: we booked a room+parking spot for 3 nights. My girlfriend got sick on the second day so we asked if we could leave early and if it was possible to get anything back, not expecting anything. They told us it wasn't possible (which is fine), but for a reason not mentioned anywhere on the booking page. Then when I asked about the parking space, of which they have only a few and which aren't bound to rooms and they could rent out again in 5 minutes, the response was "we can't refund the parking because it's already paid and that's against the rules". That's the point of a refund.

Long story short, I grew up as the kid of a family who operated a large hotel in communist Russia in the 80' and that hotel had better equipment and better service than this.

Very...

The hotel itself is ideally located in the centre of town and has the advantage of paid parking at the back which was convenient. ||The big issue for us was that the picture advertising the rear of the hotel is misleading. It must have been taken when the hotel was built and the balconies are free of any vegetation.|It's not like that now. It's hugely overgrown. This in itself wouldn't be a big issue but while we were there the balconies were infested with wasps. When I say infested I mean literally hundreds of wasps (if you look carefully at one of our pictures you'll see them). There were banging off our windows. We knew the hotel didn't have air conditioning when we booked but we expected to be able to sit outside or even open a window. Not a chance. The hotel really needs all the vegetation cut back away from the balconies.||The room itself was ok, pretty dated, but adequate. We didn't have breakfast so can't comment on that.||I've marked the hotel low as we simply couldn't sleep in the heat and were unable to open a window. I mentioned the issue at checkout but pretty much got a shrug, as if there was nothing they could do. At the very least they should be informing guests that in wasp high season their balconies will...