Hotel N°5 — Hotel in Borneo

Our recent experience at this hotel restaurant was incredibly disappointing. When my family and I arrived on the 11th floor, a staff member wearing a coat—possibly the manager—gave us a very judgmental look, sizing us up from head to toe, likely because we were dressed simply and wearing slippers. This rude, unwelcoming attitude made us feel uncomfortable from the moment we walked in.|The service didn’t improve after that. We waited for a server, they looked annoyed and made faces, acting as though serving us was a burden. I even had to go inside to ask if we could have a menu. The server’s attitude remained lazy and uninterested, making it clear that basic hospitality was lacking.|When we ordered a few side dishes and a pizza, the server asked if we wanted the pizza spicy, and I said yes, expecting it to be properly seasoned. But the pizza came with raw chilies just thrown on top, as if no effort had been put into preparing it. It made me question the chef’s care for the dishes they were sending out.|Finally, when it was time to pay, the server didn’t give the bill when i’ve done paid .This experience was unprofessional and disappointing from start to finish, with staff who clearly need training on treating all customers with respect, regardless of how they’re dressed. I wouldn’t recommend this place to anyone and won’t be returning. Management needs to step up and improve both the service and the quality...

Our recent experience at this hotel restaurant was incredibly disappointing. When my family and I arrived on the 11th floor, a staff member wearing a coat—possibly the manager—gave us a very judgmental look, sizing us up from head to toe, likely because we were dressed simply and wearing slippers. This rude, unwelcoming attitude made us feel uncomfortable from the moment we walked in. The service didn’t improve after that. We waited for a server, they looked annoyed and made faces, acting as though serving us was a burden. I even had to go inside to ask if we could have a menu. The server’s attitude remained lazy and uninterested, making it clear that basic hospitality was lacking. When we ordered a few side dishes and a pizza, the server asked if we wanted the pizza spicy, and I said yes, expecting it to be properly seasoned. But the pizza came with raw chilies just thrown on top, as if no effort had been put into preparing it. It made me question the chef’s care for the dishes they were sending out. Finally, when it was time to pay, the server didn’t give the bill when i’ve done paid .This experience was unprofessional and disappointing from start to finish, with staff who clearly need training on treating all customers with respect, regardless of how they’re dressed. I wouldn’t recommend this place to anyone and won’t be returning. Management needs to step up and improve both the service and the quality...

Our recent experience at this hotel restaurant was incredibly disappointing. When my family and I arrived on the 11th floor, a staff member wearing a coat—possibly the manager—gave us a very judgmental look, sizing us up from head to toe, likely because we were dressed simply and wearing slippers. This rude, unwelcoming attitude made us feel uncomfortable from the moment we walked in.|The service didn’t improve after that. We waited for a server, they looked annoyed and made faces, acting as though serving us was a burden. I even had to go inside to ask if we could have a menu. The server’s attitude remained lazy and uninterested, making it clear that basic hospitality was lacking.|When we ordered a few side dishes and a pizza, the server asked if we wanted the pizza spicy, and I said yes, expecting it to be properly seasoned. But the pizza came with raw chilies just thrown on top, as if no effort had been put into preparing it. It made me question the chef’s care for the dishes they were sending out.|Finally, when it was time to pay, the server didn’t give the bill when i’ve done paid .This experience was unprofessional and disappointing from start to finish, with staff who clearly need training on treating all customers with respect, regardless of how they’re dressed. I wouldn’t recommend this place to anyone and won’t be returning. Management needs to step up and improve both the service and the quality...