Lucky 5 Inn — Hotel in Borneo

We are family stayed for 1 night. Room are clean with spacious 2 king beds. Bathroom are clean. Pillow dirty, only 2 towels provided (room are for 4). When first booking made, date are wrongly keyed in. The reception found no booking under my name when I checked. Then it's was corrected. Secondly I made a called when we on our way to the hotel, the reception said there was no booking under my name (again). I called again then he said yes there was a booking with my name. When I asked why at the first place he said no booking stated, he said he only checked from online booking. Telephone in the room was not working, air-conditioning (16°c) totally not cold. My kids had to sleep without shirt. This is yes indeed a very good hotel. But it really need to improve a lots from the reception, housekeeping & maintenance side as me & my husband ourselves work in hospitality...

Really affordable price with basic necessity. Cost me only RM50 per room.The room is clean and look new. I think they have renovation lately. Really helpfull staf. I will stay again. I like the door. Have classic...

Perkhidmatan pelangan tidak memuaskan...tiada di kaunter bila diperlukan...susah untuk bertanya...lelaki...sekejap ada sekejap tiada ...bilik rosak yang dia bagi...lepas tu dia hilang .. customer tunggu berjam jam di lobi...kemana hilang nya org di kaunter...kalau tak nak kerja...