The Stirling Suites — Hotel in Borneo

Never in my 30 years have i experienced a hotel this terrible. All of this happened and i only stayed there one night. I read reviews and though it can't be that bad, boy was i wrong!||||- Check in is set at 2pm. I came at 4pm and room not ready for check in. Asked if i can just put bag in the room but cannot. Asked if i can at least check in but also cannot.||- They called me to inform room was ready at 7PM!!||- Arrived there and took long time to check in (would expect they would be ready with all my check in stuff)||- Gave me a key that didnt work, had to go down and get new key (this is 11am already) turns our card only works for the electricity but didnt inform me of this earlier.||- No room tissue, no toothbrush. Just soap and shampoo. Other amenities such as toothbrush, shaving kit, comb, etc.. have to ask from house keeping who apparently only work until 5pm!||- I asked their watsapp hotline and they said housekeeping is closed so they will give me tomorrow. Apprently housekeeping closes at 5pm! Even my check-in time was later than that. The reception should at least learn to give some of these items to guests themselves. I ask what time they will give tomorrow and they just say “when they arrive”||- Room is just empty. Small TV. Alot of empty space without the side table, a usess kitchennete area with sink but not kitchen facilities or utensils (not even a spoon!)||- No instruction on how to use their heated shower system which was not the easiest to figure out.||- Hallway area is hot as it is not airconditioned||- Aircond took a long time to get cold||- No side table or night light||- No hangers, iron or iron board, have to ask from house keeping which, again, only available until 5pm!||- Swimming pool and gym only opens at 10am. Never have i seen a hotel with pool and gym facilities that open soo late! Why cant it open earlier? They make me check in at 7pm and im supposed to check out at 12pm? when are the kids supposed to swim??||- Asked for a late check out at 2pm, just 2 hrs later than original check out time and they said they need to charge me, even though they checked me in at 7pm!||- Eventually before checking out i asked if they can give me a discount given that i booked 2 rooms and both rooms were only allowed to check in at 7pm. Only then do they say that they can only give me a late check-out!||||Although the staff need to work on customer service, i cant blame the staff completely. The management of this place really need to work on improving how they manage and treat their employees. What im hearing from employees is that they are severely short-staffed as many employees are taken in but quit soon after as they cannot stand...

Never in my 30 years have i experienced a hotel this terrible. All of this happened and i only stayed there one night. I read reviews and though it can't be that bad, boy was i wrong!||||- Check in is set at 2pm. I came at 4pm and room not ready for check in. Asked if i can just put bag in the room but cannot. Asked if i can at least check in but also cannot.||- They called me to inform room was ready at 7PM!!||- Arrived there and took long time to check in (would expect they would be ready with all my check in stuff)||- Gave me a key that didnt work, had to go down and get new key (this is 11am already) turns our card only works for the electricity but didnt inform me of this earlier.||- No room tissue, no toothbrush. Just soap and shampoo. Other amenities such as toothbrush, shaving kit, comb, etc.. have to ask from house keeping who apparently only work until 5pm!||- I asked their watsapp hotline and they said housekeeping is closed so they will give me tomorrow. Apprently housekeeping closes at 5pm! Even my check-in time was later than that. The reception should at least learn to give some of these items to guests themselves. I ask what time they will give tomorrow and they just say “when they arrive”||- Room is just empty. Small TV. Alot of empty space without the side table, a usess kitchennete area with sink but not kitchen facilities or utensils (not even a spoon!)||- No instruction on how to use their heated shower system which was not the easiest to figure out.||- Hallway area is hot as it is not airconditioned||- Aircond took a long time to get cold||- No side table or night light||- No hangers, iron or iron board, have to ask from house keeping which, again, only available until 5pm!||- Swimming pool and gym only opens at 10am. Never have i seen a hotel with pool and gym facilities that open soo late! Why cant it open earlier? They make me check in at 7pm and im supposed to check out at 12pm? when are the kids supposed to swim??||- Asked for a late check out at 2pm, just 2 hrs later than original check out time and they said they need to charge me, even though they checked me in at 7pm!||- Eventually before checking out i asked if they can give me a discount given that i booked 2 rooms and both rooms were only allowed to check in at 7pm. Only then do they say that they can only give me a late check-out!||||Although the staff need to work on customer service, i cant blame the staff completely. The management of this place really need to work on improving how they manage and treat their employees. What im hearing from employees is that they are severely short-staffed as many employees are taken in but quit soon after as they cannot stand...

Never in my 30 years have i experienced a hotel this terrible. All of this happened and i only stayed there one night. I read reviews and though it can't be that bad, boy was i wrong!

Check in is set at 2pm. I came at 4pm and room not ready for check in. Asked if i can just put bag in the room but cannot. Asked if i can at least check in but also cannot. They called me to inform room was ready at 7PM!! Arrived there and took long time to check in (would expect they would be ready with all my check in stuff) Gave me a key that didnt work, had to go down and get new key (this is 11am already) turns our card only works for the electricity but didnt inform me of this earlier. No room tissue, no toothbrush. Just soap and shampoo. Other sewing kits, shaving kit, comb, etc.. have to ask from house keeping who apparently only work until 5pm! I asked their watsapp hotline and they said housekeeping is closed so they will give me tomorrow. Apprently housekeeping closes at 5pm! Even my check-in time was later than that. The reception should at least learn to give some of these items to guests themselves. I ask what time they will give tomorrow and they just say “when they arrive” Room is just empty. Small TV. Alot of empty space without the side table, a usess kitchennete area with sink but not kitchen facilities or utensils (not even a spoon!) No instruction on how to use their heated shower system which was not the easiest to figure out. Hallway area is hot as it is not airconditioned Aircond took a long time to get cold No side table or night light No hangers, iron or iron board, have to ask from house keeping which, again, only available until 5pm! Swimming pool and gym only opens at 10am. Never have i seen a hotel with pool and gym facilities that open soo late! Why cant it open earlier? They make me check in at 7pm and im supposed to check out at 12pm? when are the kids supposed to swim?? Asked for a late check out at 2pm, just 2 hrs later than original check out time and they said they need to charge me, even though they checked me in at 7pm! Eventually before checking out i asked if they can give me a discount given that i booked 2 rooms and both rooms were only allowed to check in at 7pm. Only then do they say that they can only give me a late check-out!

Although the staff need to work on customer service, i cant blame the staff completely. The management of this place really need to work on improving how they manage and treat their employees. What im hearing from employees is that they are severely short-staffed as many employees are taken in but quit soon after as they cannot stand...