Fast Hotel Idaman Near To IIUM KL — Hotel in Kuala Lumpur

I'm sooo disappointed with the hotel service. The 1st room I got was smell like cockroach, so I request to upgrade my room to deluxe room. Then, we move to another room. No water. Then, the very night, they moved us to another room. Initially, have water. But a few moments later, no more. In the morning, we complained again, and again they moved us to another room. Luckily the water is there. But the floor was a bit sticky. But I just don't care anymore as long as I can take a bath. Then, sharp at 12 the knock the door already to ask us to check out, but the staff on the night shift told us we can checkout at 1pm. They said they have to ask us to check out earlier as not enough room for the next customer. So what? No apologies at all from the management regarding the water issue. Bad service. Really not...

The room and overall condition were unacceptable:

Room was dusty

Bedsheet was not changed

Dirty marks on the bedsheet

Floor was wet

Very noisy environment

Bad smell in the room

Water heater not working properly

Restaurant located directly under the hotel — safety concern

Staircase blocked with paint cans and renovation materials

Damaged bed

Leaking ceiling

Dirty carpet

Strongly advise to avoid this hotel. Total nightmare. Bangla hostel will be more...

The narrow staircase is hard to get the luggage up to the fisrt floor where the reception and rooms are and there is no lift. Rooms and washrooms are clean and tidy but the bed cover and especially pillow covers in my room had stains and I couldn't use them. If this issue is resolved they would deserve 4 stars then. Overall the staff at reception is friendly and for a budget stay of 1-2 days, it is quite a...