Eagle bay hotel — Hotel in Langkawi Island

Good point: Friendly staff Bad point: Dilapidated building, many parts in disrepair; bad room condition; inedible breakfast foods

Hallway lights constantly flicker. Only one elevator working, with no ventilation.

Changed room 3 times. First room had no air-con and no water at all in bathroom; second room had poor air-con ('cooled' for 4 hours and still hot); third room was fairly alright, but bed had live insects on it that looked like bedbugs or lice.

Room itself was old, smelled musty. All wooden structures were peeling. Part of kettle wire was exposed, no insulation. Bathroom was badly designed -- shower was in a corner with no barrier, water can 'flow' to toilet and door. Toilet needed to be flushed in a 'special way' -- must be pushed up instead of down, which is weird.

Breakfast was supposed to be served between 7am and 10am -- but if you go at 8:30am, there was no more food. Replacement was slow or none at all. On second day, ran out of most food (ie. no more noodles, bread or egg -- only had noodle sauce, tomatoes and baked beans).

Overall: Very old, not worth its price, would...

Very poor service.It is probably one of the worst hotel in the World, it scary and smelly. Stayed for 3 days and 2 nights.There was a foul smell from the time we checked in and after sending their room service to clean up and we realised that the air cond was not working. The smell still remained through out our stay and on the last day we found a dead rat under the bedside table.Called up the manager and they offered me RM50 asking me to sign a deal not to viral this matter. Money is not a big deal for me. Paying RM240 per night and my family sleeping with died rat with a bad smell. Toilet cleanliness is totally out. Booked family room for 4 person and towel only provided 2 piece, soap given 1 only for 4 person. Stay for 3 days 2 nights, towel not changed ,have to use the same towel for 3 days. When we checked in at 3pm the room was not cleaned up, we called the housekeeping and had to wait for 30 mins for them to sweep and mope the room. Then air-cond not working, had to call them again, we waited another 30mins for them to repair the air-cond.What type of...

yes the staff very good, helpful. credit to them.||||but what’s on earth do ala carte breakfast ? only when reach 40 guest then have buffet? is it so bad until only me & family there? ||||the elevator only 1 working.||||good for people who just want to sleep, but to enjoy hotel experience, better don’t.||||the room cosy, huge enough, spacious.. but the furniture outdated, the location is good, why the owner don’t do something make it beautiful and spend for deco and make people welcomed. stinggy until all the lights off? hardly to see from far , thought the hotel was closed..||||overall, still consider ok since it is budget hotel, why bother to complaint if they can give promo rate. But really if they want to do hotel, please improve.||||i...