Hotel Grand Continental Kuantan — Hotel in Pahang

Assalammualaikum A very good day to all Been there but for hotel room and the hotel is great but on 22 March - 24 March check in at the Grand Hotel Apartment at first with a greeting by your bellboy was great when check in also been greet by 5 of your receptionists.Been given apartment 1027...it was a very worse when we received the apartment

1. Room floor is not properly clean
2. No water supply at first then we report ..had the supply but with low pressure when openning the shower the water is on a very very low pressure not suitable for bathing and it already 1700hrs...report to front desk....in 10 min maintenance arrived..checking everything and saying they cannot do anything...so ask them to tell front desk to change room it already 1730....they said they will inform frontdesk. Waiting and calling the front deck for the issue...answer still checking...and the front desk ask me back ..maintenance belum dtg ke...it already 1800hrs.That make me to go down to the receptinst or to the lobby....in a mad mood...ask them about the issue....they say they do not know the states of the issue....For that we can said there no 2 way perhubungan between depatments.When waiting at the lobby...it begin the walktie talkie talk.between them in front the customer that is me..is that routine standard for a staff hotel ..maybe for the bellboy it ok.After...bla..bla...bla...they ask me to check apartment 927..that is still under preparation for us at that time .around 1830..which means no avaliable apartment is on standby for the issue at that time...same condition but a little bit better..no argue needed anymore as my family and i were so tired at that time..we accepted the apartment. But it really berada di luar jangkaan kami ..jika tak mampu lagi manage apartment just close it to customer.No 2 way hubungan antara hotel department.. Worse pengalaman for me dan family saya...yang menjangkakan lebih baik dari hotel...

I suppose it must be the economic climate as most hotels outside Kuala Lumpur seem to be time-locked in the 90s. Perhaps nostalgia makes them want to preserve the looks when they first opened decades back. ||The Kuantan GC is no exception. Tight-knit carpet, 3’ beds (twins they call them here) instead of 4’ present day singles, shower in tub with plastic curtains (nope, not glass), and the bedside console (yep! They are still in use). ||That said, there are rooms that have been refurbished to keep up with the times although they are fairly basic. Here, you still shower in the old tub but apart from shower hose, they have rain shower head and with glass partition. ||Relative to similar-starred Kuantan hotels, the GC ranks better. The rooms are equipped with mini bar, drinks facilities, iron, hair dryer, even international socket (how thoughtful) near the desk. ||Old it may be but it does the job if you are in Kuantan for a business. There are underground car park, valet parking and convenience shop. The Swan Chinese Restaurant is decent if you are hosting. ||Breakfast offering is fairly basic (beware: no butter but only margarine). Frankly if one is willing to take a short drive or walk, there are nearby breakfast outlets that offer better bang for your bucks. ||If you are not into hotel food, the Sara Thai across the road does decent Thai dinner fare for reasonable prices. There is also an all day dining “mamak” at the back of the hotel. ||Verdict: GC does the job, especially...

we were travelling offshore for business and looking for a hotel to overnight. if only we can give this hotel 0/5 star, we would love to do so. very furious with the service, front desk not welcoming. overheard the receptionist sighing in front of guest. you are in hospitality and tourism industry, please do better!

why 1/5?

1. our admin would like to arrange for check-in, she called the receptionist 2 times! but the lady kept telling her she's busy. i am being nice now, not to mention your name even though i knew it.
2. upon arrival, they have 3 monitors at front desk, but only use 1 monitor for guest check-in, imagine: 3 receptionist gathering around at 1 monitor to do the same thing? keeping other guest to wait for quite some times.
3. already inside our room, not to mention the room number but guess what? the bedsheet have dirt on it! major turned off! i should have took the picture as evidence but God knows i did not making up this story.
4. before checked-out, we called front desk to help sending the luggage trolley to our room, seeking help since our bags are quite a number and heavy. took them long enough and we have flight to catch! decided to just carry the bags downstairs with our hands full. we went up-down twice, to finish brought down all items

hence lesson learned, don't choose this hotel even it is just an overnight stay. to grand continental kuantan (if you ever take your guest preciously), please do better, or your business will reach...