JoinwellFxb — Hotel in Qormi

Extremely disappointed with post-sale service. We regularly went 2-3 weeks without email responses. Including when we needed to set a delivery date - causing delays. Delivery had damaged items, and incorrect measurements, adding a further 4 week delay. We sent clear pictures of the damage and issues but were not believed so I asked them to come visit again. They agreed to replace all issues which is great - but the process to get there was exhausting, and the team rather rude. Not client centric at all. Definitely do not live up to the brand image and advertising used. Just care about...

I was a bit disappointed in the service after making such a large purchase in 2018, I was not really treated with proper honesty. The quality and durability of the producta was great but then the customer service lacked due to their fear of us finding out on delivery that it was damaged on transport and in opposite format. We have been give a monetary compensation for delays and inconvenience, but we probably would have not even needed it if we were treated with a bit more of a human touch not a money bag. It's really a shame as I genuinely believe that the product...

They tried their best and solved all problems.

Things were inspected on their end and even they chose to be replace them without having seen issues myself in the first place.

They called and gave me updates all the time and kept me informed along the way.

After dealing with a lot of let-downs with other companies, it was a really pleasant experience finding a...