Nobu Hotel Los Cabos — Hotel in Baja California Sur

This was our 4th trip to Cabo. We were a group of 8 that booked 4 rooms. We are unlikely to return to Nobu based on the location of the resort; quality of the rooms and service misses we experienced both pre-arrival and onsite. PRE-ARRIVAL: Our group made multiple attempts to contact the hotel to make spa and restaurant reservations. The front desk, concierge and spa do not answer the phones. The concierge takes a long time to respond to emails or does not respond altogether. We tried calling at different times of the day. It appears the front desk is understaffed for the size of the property. We had trouble getting them to pick up the phone during our stay as well. CHECK-IN: It’s 40 minutes from the airport. When we arrived, there was a line of cars waiting to enter the resort. The gate attendant was not letting anyone in and informed me that guests were being asked to wait in their cars until the front desk was ready to check them to ensure “a good experience”. It is not a good experience to be kept in your car at the gate of your hotel after a long journey. Check-in was a chaotic experience with lots of families waiting and generally taking a while for the staff to check-in. BELLMAN: Our friends gave their bags to the bellman at check-in. It took almost 2 hours for the bags to make it to the room. Based on this, we chose to take our own bags to our room. The next day we had to change rooms. The bell staff confirmed the bags had been collected from the old room to be moved to the new room. However, when we arrived in the new room after 2.5 hours, our bags were not there. We were escorted to the storage area to locate our bags and the bags were not there. They were left in the old room. We retrieved the bags ourselves. BUTLER: Each room is assigned a butler upon check-in to take care of needs during the stay. Our butler, Michelle Ponce, was the bright spot of the stay. We were able to text her for transportation and restaurant arrangements and she took care of them all without any issues. She was a shining star amongst the rest of the staff we encountered. Two of our friends never heard from their butler during their 4-day stay. They made various requests from the guest services which were never addressed, and they eventually just gave up. LOCATION & PROPERTY: Nobu is located on the Pacific side of Cabo. During our stay it was really windy. We were unable to use the pools or beach or really spend time outdoors. The design of the hotel property turns it into a massive wind tunnel. This was especially acute in the lobby where you feel like you will be blown away. For me it was uncomfortable just to walk through it. For 2 days, in our room, you could hear the wind howling and whistling 24x7. We left the property daily to visit restaurants in San Jose, downtown Cabo and other properties. It was amazing to experience the difference in weather conditions out of the property. No wind! This property might work for people that just want to stay at the resort the entire time with multiple restaurants. For our group that wanted to go to restaurants and do activities in Cabo and San Jose, we incurred 2 hours of round trip travel each day and hundreds of dollars in taxis. ROOMS: We stayed in a Deluxe room with no view for 1 night and were upgraded to Residence for the remainder of the stay. The residence had a dining and living room area, kitchen and washer dryer. Both rooms had very comfortable beds and a nice design. However, we experienced issues in both rooms. There was no hot water in the first room in the shower. In the second room, cold water was limited but worse was the lack of water pressure in both showers. The water would trickle to nothing during your shower. The phone in the 2nd room didn’t work. This is a problem as if you call from the outside the front desk doesn’t answer. We had to ask 3 separate times for the phone to get fixed before it was. The electric blinds in our room didn’t work either. We had to call to get this addressed as well. Gym, spa, restaurants and...

My husband and I held all our wedding events at Nobu from November 3rd – November 7th in 2022. We visited the hotel in May 2022 and booked our wedding weekend there shortly after. Before I get into the details, I want to emphasize that we had an absolute amazing weekend and are so happy we found Nobu and contracted them to host our wedding! Our expectations were exceeded, and while anyone can expect their wedding guests to compliment their events, ours gushed about how awesome it was for them too.

When we first looked at the contract, we negotiated with Marcela. She was great and responsive in adjusting the contract to suit our wants and needs. I am very spreadsheet focused and wanted to be super clear on complete and total costs for everything including all taxes, service charges, fees, etc. I would repeatedly send her new spreadsheets for her to confirm, and I asked a ton of questions about the rules in the contact to make sure we were on the same page and that I had a clear understanding. She was patient and took the time to confirm everything, even though I am sure it was quite repetitive for her. After we signed the contract, Nina was our contact for planning.

While everyone at Nobu was wonderful to work with, I am particularly grateful we were lucky enough to have Nina to help us. Nobu should be thrilled and proud to employ her! I continually updated and sent my spreadsheet to confirm costs with her as we planned and things changed like our guest count, the events we had, or our food/beverage/accommodation selections. When I totaled everything after we settled the final bill, there we no surprises or adjustments I need to call about. We also had a wedding planner in the mix, and Nina spoke to her regularly as well. Nina is professional, warm, quick to respond, and a problem solver. During the actual wedding weekend, we asked to add on extra time for things like our Welcome Event, where she helped to organized more drinks and staff. She checked in with me throughout the weekend without being overbearing at all. There are two things in particular that stand out:

During our post-reception after party, a group of 4 hotel guests that we did not know came into the private ballroom and tried to stay. Admittedly I’d been celebrating for a few hours and was in a great mood, so at first I thought “why not? Our bar is already paid for!” I greeted them and said to enjoy a drink and sign our guest book. Nina checked with me to make sure that it was something I actually wanted, which helped me realized I didn’t want strangers in our photos or celebrating with us and our friends. Sheepishly I asked her to let them have a drink and then ask them to leave but not blame it on me, and instead say the hotel wouldn’t allow it or something. She graciously offered them complimentary drinks at the hotel next door instead, but unfortunately they gave her a quite a hard time about it. Regardless, she handed it kindly and professionally and didn’t try to include me in asking them to leave. I really appreciate her being willing to take on such an awkward situation and handle it so well. Her skills are very valuable and appreciated!

Our guest book was misplaced, and she went on a hunt to fund it for us. A bartender thoughtfully brought it to her office when she realized my husband and I left it behind when the after party finished, and Nina was bale to locate it. She brought it to my room herself 45 minutes before we checked out.

Additionally, we had a medical emergency with one of our guests. I’m not sure who in particular was involved with helping, but Nobu: Helped us get the guest to a hospital Arranged for the guests’ suitcase and food be brought to the hospital Arranged for the guest to have a wheelchair when they returned to the event Were so kind, helpful and thoughtful with the situation, and gave us all well wishes and showed genuine concern.

I’m sure there are a dozen other things that the Nobu did behind the scenes to make our wedding weekend so incredible. Don't hesitate to...

This was our second time visiting NOBU Cabo San Lucas. We had such a great experience last year for our fifth wedding anniversary that we decided to return this year. On our second time here, we begin to notice small inconsistencies because of course it was a return trip. When we arrived it was to friendly faces and warm greetings and the staff welcoming us "home". That felt great! However, we were not offered a nice cold beverage this time as we were last time. Not a big deal we figure it was just because we were experiencing covid protocol. however days later we saw other guests arriving and receiving their cold beverages. Duly noted. We got our same room which was on the beach and has a private pool. Absolutely stunning views of the ocean and a very well put together suite. The food is excellent across the board at all of the restaurants, and stands head and shoulders above most hotel food. well I hope it would as it is a five-star high-end resort and it's namesake has a Michelin star. NOBU the restaurant is terribly over priced and they fail to capture that special vibe one hopes for in such a setting. Mostly the music was obnoxiously loud and we had to yell to hear each other.Not a huge deal, and the food is very good. I have had better sushi elsewhere at much more reasonable prices, but this is a high-end restaurant at a high end resort in a very touristy place so you can expect to pay more than you would anywhere else. But for $287 you had better get every single portion of our meal exactly correct and when you bring out the wrong plate and put it in front of us, you should offer to give it to us at no charge rather than just take it away. Onward we go. The staff is excellent & the concierge team is very thorough and accommodating and they will do anything for you. Kudos to the staff. So we decided to splurge and get spa treatments while we were there this time. We were offered a moderate discount and so the spa became almost affordable. Again, high end resort yields high end prices. However, if we are paying those high-end prices there should be no mistakes and no miscues. Alas the process of entering into the spa was a bit discoordinated and we were left confused a number of times on where to go next and what the process was exactly. On an incredibly windy day after spending time in the sauna and then steam room, we were led outside into what should have been a warm and welcoming hot tub. obviously the staff had not tested the water that day because the tub was cold and a terrible let down. Let's chalk that up to a maintenance malfunction and move on. We were advised to shower before our massages and so I did that. In the shower stall which by the way are of excellent design, I found empty shampoo and shower gel containers which means somebody else had used them and yet here they were in my high-end spa experience for me to be near during a global pandemic... Yikes. We proceeded to our massages which were absolutely top-notch! Incredible. My wife is very discerning and hard to please regarding massages and she was 100% satisfied as was I. Marco was our valet and Stephanie was our concierge and they were both consummate professionals. Kudos to them. On our last day I went to hop in our private pool and I found there to be sand and debris and no heat or filter running. That was disappointing. Every other day it had been perfect so let's just call that a maintenance miscue and move on. Once again at their new upscale steakhouse the food was very good but there were miscues with serving the correct dish. I believe the miscue happened because, once again, the music was obnoxiously loud and had a very dance club vibe to it rather than an elegant steakhouse. The manager took our feedback very graciously and once again the staff was very accommodating and friendly. this resort is relatively new and they are still working out some kinks and it shows. They have the potential to be a perfect getaway ,...