Axkan Arte Hotel — Hotel in Chiapas

As soon as we arrived the receptionist said that the previous guest had an "accident" and clogged the bathroom of 3 rooms and no other rooms were available so they had booked us in a cheaper hotel. I did not believe this story. We didn't take the other reservation and decided to wait there until the plummer came to fix it, so we decided to eat there while we waited. During this time we saw from the restaurant other new guests arriving and getting their rooms. I went back to the receptionist and at this time had no choice but to give us the key to the room. No plummer ever showed up, and the room was fine. I'm sure they had overbooked it and tried to make us switch to a different hotel. I know this because this happened to other guests that shared their storied during the tours. After this they lost all my trust. |The breakfast is absolutely awfull, the sausage is disgusting you can tell they use the cheapest food. The breakfast includes eggs, beans and bananas. If you pay 20 pesos it will include fruit and something extra ( hot cakes, taquitos) equally as bad.|One good thing is the location, its about 3-4 blocks from the...

Where do I begin? The hotel looks attractive at first glance. My room had a cute balcony that overlooked a nice garden. It's only a few blocks from the Andador. But that's the extent of good qualities that I can list. The beds were mediocre, at best. The internet only worked in the lobby or the restaurant, but not in the rooms. The hotel even had 3 different internet modems! To check any messages, I would have to trek down the stairs from the third floor.Our first morning, the water was lukewarm. We only had 2 bath towels, with no hand towel, which is kind of awkward when you're sharing the room with a friend. The staff was friendly enough, but they didn't seem to be concerned about any of the issues that affected my comfort. Their response was that it's high season and there's nothing to be done. (As in, there is no other hotel with availability in the city, so deal with it.) Overall, I wouldn't recommend this hotel...

The hotel is small, quaint and quiet. It was centrally located which made it easy to walk to restaurants, shops and even the tour bus. There is no elevator but there are only 3 floors, so it's not too bad. The rooms are nice and clean, and the beds were comfortable. My friend thought the beds were too hard, so maybe I just prefer firmer mattresses. The only issues I had were:||A) WIFI - Did not work at all. It was basically nonexistent. Even if you went downstairs it still did not work.||B) Shower - The water never got hot. It got pretty warm but after a couple of minutes it started to get cold. It's cooler in San Cristobal, so lukewarm showers don't cut it.||C) Breakfast - Some days they only had one cook and it took a long time to receive our breakfast. I am patient, but most guests there were on tour schedules, and even if you went downstairs at 7:30, you still had to eat fast or not eat at all if your bus...